Organizational Change Manager

Job Description

Summary:

Central Bank is seeking an Organizational Change Manager within their technology division (Central Technology Services) to support the design and execution of end-to-end transformation strategies. This individual will be a key player on major technology initiatives that will shape the future of the Bank. Ultimately, this role will build out an office of change management and serve as a key business partner for departments that are leading their teams and customers through change.

Responsibilities:

Develop a change management strategy, framework, methodology, and systems/tools that will be utilized on strategic initiatives.

Leverage strategic consultation skills to coach, advise, and influence strategic decisions of the sponsor, Steering Committee, and stakeholder groups on change strategies and risk mitigation approaches.

Demonstrate strong management and execution skills to anticipate and respond to shifts in strategy as warranted, leveraging data and stakeholder input to adjust the execution plan when necessary.

Partner with the sponsor to document the project objectives, benefits, structure, and governance that will support overall performance monitoring and ensure progress towards stated goals and objectives.

Develop impact assessment capabilities and proactively engage line of business leadership to recommend appropriate training, communication, and risk mitigation measures.

Own the Change Management process and align with industry best practices to ensure the framework evolves and improves over time.

Requirements

Preferred Qualifications:

Experience leading the creation of a change management team/office.

Experience leading change efforts for major technology implementations/upgrades.

Experience with M A activities and integrating teams.

Experience overseeing training and education initiatives.

Experience leading and overseeing employee/customer communication initiatives.

Experience managing timelines, budget, resources, and deliverables to support project activities.

Experience leveraging organizational change management knowledge to identify complex employee/customer issues and impacts.

OCM certifications preferred but not required.