OSC Specialist - Linthicum Heights, MD

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The OSC Specialist is an on-site member of the Logistics Team. This person will provide logistical support and customer service to our Sales Representatives that will differentiate Smith & Nephew from their competitors. The OSC Specialist will focus on locating instrument and implant requests from the sales reps for each case, re-stocking and maintaining inventory levels, run reports, supervise surgery loaner kits in the field, and be able to quickly "think on your feet" when emergency needs emerge. Quickly learning company products, operating systems and procedures is critical.

What will you be doing?

• Maintain the surgical calendar, and identify surgical needs, and locate needed kits, either from the office, or field.
• Maintain the office warehouse in an organized way, check out loaner kits in the computer system, receive and restock loaner sets as they arrive back to the warehouse.
• Supervise all surgical loaners to make sure they arrive on time and are returning on time to prevent late fees.
• Verify with sales reps that all cases are scheduled, and they have everything needed for each case.
• Communicates and coordinates pickup and delivery activity of the mobile OSC for local shipments to the District Office and Sales Representative personnel.
• Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
• Develop and maintain an understanding of existing products and new product introductions (instruments and implants).
• Identifies errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with office staff, sales representatives and all customers calling into the office.
• Fields customer complaints and communicates them as to management staff.
• Dress in a professional manner as a representative of the company.
• Delivers emergency shipments of loaner kits to the airport to meet flight and surgery schedules.
• This requires additional handling and coordination of shipments which may be consolidated with shipments from the Shipping department.
• Always carries cellular phone on person to communicate optimally regarding pickups and deliveries.
• Overtime calls will be required to accommodate emergency situations and facilitate changing surgical schedules.
• Performs additional tasks as assigned by supervisor.
• Complete all required HSE training.

What will you need to be successful?

• High School Diploma required.
• Minimum two years college with classes in operations, customer service or distribution desired.
• Medical Device experience is a bonus.
• SAP experience preferred.
• Microsoft Office Suite Applications and Analysis Skills
• Candidate must have good oral and written communication skills and the ability to work with customers and company personnel at all levels of the organization and with diverse groups.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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