OSP Manager

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The position is primarily responsible for providing the end-to-end support, planning and implementation of fiber connectivity solutions for Zayo projects within the Southeast Region. The OSP (Outside Plant) Manager will manage customer orders and coordinate installations, serving as a single point of contact for customers both internal and external. They will provide direction and project ownership by leading the implementation, execution and communication of projects. They will provide oversight of local break fix teams and on call rotational escalation support. The OSP Manager will be required to provide management, assistance, training and support to other OSP team members.
Responsibilities

• Responsible for daily management and supervision of splicing and fiber engineering to expedite fiber splicing & testing to deliver OSP projects.
• Provide management support and training to OSP and junior OSP team members.
• Manage relationships of Local Authorities, 3rd parties and ROW contacts, having a close working relationship with underlying rights group to identify and prepare work permitting and building access agreements.
• Assist in the planning and implementation of fiber solutions programs and projects that adhere to approved plans, budgets and schedules.
• Perform Health & Safety and Quality Assurance checks to ensure compliance.
• Provide specialized telecommunications technical expertise to support telecom civils construction methods and optical cable installation both externally and within a data center environment.
• Provide direct interface with customers, subcontractors, local authorities and Zayo personnel. Support customer meetings as necessary and travel to client and/or construction sites.
• Oversee procurement of equipment and materials related to the assigned projects.
• Execute Bid Process support, inclusive of fiber networks, infrastructure, backbone design and budgetary requirements.
• Verify and update project documentation to manage project delivery, risk, budgets and internal/external communication.
• Provide on-call support to respond to and troubleshoot network outages and emergency restoration activities.
• Timely tracking of project progress and budgets in Salesforce and within other manual trackers.
• Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.

Qualifications

• Bachelors' Degree preferred in construction, telecommunication or electrical engineering. Other qualifications or relevant experience working in a similar role within a telecommunication/utility environment will be considered.
• Minimum of 5 years required within the telecommunications industry working with outside plant, fiber optics, telecommunication networks, optical transport equipment and project management experience.
• Must have working knowledge of Data Centre and Colocations environments.
• Must have 5 years familiarity with all types of outside plant construction and experience managing large capital projects.
• Familiarity with all facets of OSP management, including quotations, construction, RAMS and delivery.
• Must be able to understand and read construction documents and optical test specification/results.
• Must be able to manage multiple aggressive RFP and design / construction schedules and responses.
• A requirement for being business minded and able to maintain a commercial focus with proven negotiation skills.
• Full ability and willingness to support on call / out of hours duties with some overnight travel where required as dictated by the needs of the business.
• Planning & Organizing: Proven ability to establish a course of action, acquire resources and deploy them effectively.
• Time Management: Proven ability to multitask in a high-pressure environment and ensure effective delivery of priorities to meet targets and objectives.
• Responsibility: Proven ability to work without direct supervision and to solve problems using own initiative.
• Communication: Proven ability to provide effective and timely communication to customers and project teams. Proven ability to impart information clearly and concisely by verbal and/or presentation/reports.
• Cooperation & negotiation: Proven ability to work effectively with others in order to meet project objectives.
• Familiarity with Email, MS Excel & Word, Google Docs, Google Earth and AutoCad. Experience with Salesforce would be a distinct advantage.
• Must possess a valid driver's license and is expected to travel as required to his/her assigned projects.

Base pay range: $65,400 - $85,785, commensurate with experience
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.