Outbound Marketing Lead Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization.
Job Description

This role is 100% outbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Outbound Lead Specialist will interface with pre and post-sale support teams, sales, and marketing teams. You will sell Motorola Solutions' Government & Public Safety Business. Our product portfolio focuses on Two–Way radios, Body Worn Cameras, In Car Cameras, and Computer Aided Dispatch Systems. Our ability to provide best in class customer service is part of the Motorola Solutions brand. Agents are responsible for conducting business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future sales for Motorola Solutions.

Candidates are responsible for but not limited to:

• Build and manage lead development pipelines

• Qualify all sales leads based upon lead qualification criteria definitions

• Tactfully and courteously interface with customers in order to build strong business relationships

• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

• Educate customers on respective business processes and procedures

• Proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information.

• ​Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result 

• Act as single point of contact

• Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer

Qualifications

• Bachelor's degree OR 1+ years of customer service/sales experience

• Strong observation and researching skills

• Google Suite proficiency is a plus but not required

• Knowledge of Salesforce

#LI-RO1

Basic Requirements

• Graduating with a Bachelors Degree on or before July 2024 OR 1+ years of sales/customer service experience

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.