Outreach Manager

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
The Outreach Manager functions as an advocate within the non-emergency medical transportation system for patients and case managers by providing in-service training to facilities on how to use NET services effectively and to promote positive relationships. He/she will report directly to the General Manager and will perform the following essential duties and responsibilities:
ESSENTIAL FUNCTIONS

• Handles all community based outreach and education
• Develops on going relationship with facilities through face to face meetings, phone calls and group presentations
• Analyzes subscription service requests (standing orders), proactively providing education and outreach to avoid and or resolve problems and increase quality
• Analyzes patient attendance information for prior month from facilities. Proactively provides education and outreach to avoid and or resolve problems and increase compliance
• Analyzes data and in conjunction with the Director of Operations and develops cost management strategies
• Provides in-service training to facilities on how to use NET services effectively and to promote positive relationships
• Oversees all facility coordination and quality assurance activities in partnership with the Director of Operations to include staff management

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time
Education

• Associates Degree or 18 months of post secondary education and a combination of clinical and business experience required

Skills & Experience

• Prior member service and/or transportation service experience, or UR Manager in a health-plan or social worker experience a plus
• Must be knowledgeable of clinical UR and QA, Medicaid guidelines and covered services
• Communicate orally with customers, clients, or the public in-group settings to give instructions, share information and respond to questions
• Produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar
• Computer Skills:
  • Proficiency in Microsoft Word, Excel and Outlook

Travel

• 60% required
• Responsibilities include passing MVR check, maintaining a clean driving record, completing weekly expense reports and other associated records

Salary: Starting at $46,000 a year
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.