PaaS DBA Support Engineer

The role of the PaaS DBA Support Engineer entails managing and supporting cloud-native database operations within the AWS public cloud environment for our customers. This includes virtual machine management, storage management, backup and recovery services, day-to-day operations and administration, as well as specialized PaaS operations tailored to the cloud platform.

Responsibilities:

• Virtual Machine Management:




• Manage virtual machine instances, storage, and network infrastructure supporting customer workloads within AWS public clouds.
• Ensure optimal performance and availability of virtual machines for internal and external business functionality.




Storage Management:




• Administer servers, storage, and network services supporting customer's AWS public cloud environments, including business applications and enterprise systems.
• Monitor and optimize storage resources to meet performance and scalability requirements.




Backup and Recovery:




• Provide ongoing backup and recovery capabilities according to customer schedules and requirements.
• Ensure data integrity and develop recovery procedures to minimize downtime and data loss.




Operations and Administration:




• Oversee day-to-day operation and management of customer's AWS public cloud environments.
• Implement best practices for cloud-native operations and administration to maintain system reliability and performance.




PaaS Operations:




• Deploy and maintain practices tailored to the in-scope public cloud PaaS services.
• Collaborate with development teams to ensure seamless deployment and integration of performance/load test artifacts.




Database Services:




• Install, maintain, and support AWS cloud-native databases such as RDS, Non-RDS, Public Cloud SQL, and Snowflake.
• Manage database performance, data recovery, and integrity at the instance level.
• Provide database administration including installation, configuration, patching, upgrades, backups, restores, tuning, imports/exports of data, and continuous performance improvements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in AWS cloud administration with a focus on PaaS components and database management.
• Strong understanding of AWS services including RDS, Non-RDS, Public Cloud SQL, and Snowflake.
• Experience in database administration tasks such as installation, configuration, backups, and performance tuning.
• Familiarity with backup and recovery strategies in cloud environments.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• AWS certification (e.g., AWS Certified Database - Specialty) is a plus.
• Strong communication and collaboration skills for working with cross-functional teams.