Paid Social Media Specialist

Responsibilities will include:

• With social media planning & execution knowledge - develop knowledge of Mediaocean solutions, customer environments and associated business practices.
• Build subject matter expertise to help fill customer knowledge gaps, guide customers to the use of self-help resources, and reduce support dependence
• Communicate frequently and effectively with Enterprise Activation team members regarding customer activities
• Platform activation, planning, pacing/optimization, and reporting for select group of clients.
• Ensure client KPIs are achieved or exceeded
• Participate in mitigating potential customer risks and escalations
• Participate in client platform onboarding and training 

Who You Are:​​

• Bachelor’s degree in Communications, Advertising, Business, Information Technology or a related field a plus
• Prior experience in an agency or related software/applications
• 1-3 years of experience in a customer-facing role
• Paid social media planning & activation experience
• Demonstrated ability to manage and execute multiple projects simultaneously
• Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy
• Excellent attention to detail; proven planning and analytical skills

Why Mediaocean?

• Competitive total compensation, including 401(K) employer match and financial wellness seminars 
• Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
• Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day 
• Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption 
• Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
• Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement 
• Get rewarded for demonstrating Mediaocean values 
• Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
• Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
• Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
• All of these benefits/perks are effective on the date of hire