Part Time Customer Support

Make Work Better Every Day

Success starts with our people and our talent is our greatest level for business success. Quantum Workplace, an HR technology provider, equips workplaces with the smartest talent solutions so that they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee, team, and business success.

At Quantum Workplace, we embody hustle and grit, fueling an atmosphere where care and flexibility meets curiosity, making our own work environment as awesome as the ones we help create.

Check out our 2023 Employee Engagement Survey Results (yes, we use our own software):

· 98% response rate

· 81% overall favorability

· 98% favorable on the item "I feel accepted by my immediate coworkers"

See what it means to be a Qwirk through this video!

Summary

We seek a proactive and detail-oriented team member to support our Best Places to Work initiative. This role is ideal for candidates who excel in communication, are organized, and can manage multiple tasks efficiently. Initially, the commitment will be approximately 10 hours a week through the end of September, with hours increasing significantly in the new year. This hybrid position requires the candidate to be in person at our Omaha office approximately 50% of the time.

Location: Omaha, Nebraska

Hours Per Week:

· Quarter 1 = 20-25 hours

· Quarter 2 = 10 hours

· Quarter 3 = 10 hours

· Quarter 4 = 5 hours

You Will:

• Enter Data: Accurately enter data from paper surveys into our system, ensuring that all information is correctly captured and stored.
• Communicate: Make calls and send emails to confirm the receipt of setup links, providing support and answers to any queries participants may have.
• Engage: Email past participants, encouraging them to nominate organizations and offering support where needed.
• Support: Help manage our support emails and chat line, especially during high-volume months, to ensure participants receive timely and helpful responses.

You Have:

• Excellent communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• High attention to detail, particularly in data entry and handling communications.
• Proficiency in using email and chat platforms for professional communication.
• A positive attitude and the ability to work independently and as part of a team.
• Flexibility to adapt to varying work hours as project demands change.

Why Quantum Workplace

We are proud of how we rank on Glassdoor and encourage you to read our reviews. Hopefully you will also learn a thing or two about how we make work better every day for our employees.

· 401k: We match 100% of contributions up to 4% and you're fully vested on Day 1

· Employee-led Diversity Council works to create a more diverse and inclusive workplace

· Summer hours and flexible work schedule

· No dress code - wear what makes you feel confident - BE YOU!

· Monthly manager-employee lunches for goal planning and development

· We work hard but we have fun too - ping pong breaks increase productivity 😊

At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills.

Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at [email protected] or 402-415-8302.

We value diversity and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.