Part Time Ibotta Care Agent - Colorado

Do you love helping others? At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world-class, awesome support for all Ibotta users.

The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.

This is a part-time, remote position for $15.87/hour which will put you on an exciting career path which allows you to grow your knowledge across multiple workstreams. Applicants must be located in Colorado and able to attend training remotely Monday-Thursday from 8:00am-2:00pm Mountain Time for the duration of training. Upon successful completion of training, you will be assigned a schedule of up to 25 hours per week including Saturdays. 

What you will be doing:

Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere

Provide excellent customer service to Ibotta Savers via email tickets

Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app

Problem solve by reviewing Ibotta systems and customer accounts

Work on special projects for leadership teams as needed 

Be an advocate for our savers

What we are looking for:

Previous experience providing world-class customer service

Ability to work remotely, previous remote work experience a plus

Fast, organized, and detail-oriented

“Can do” attitude with a drive to thrive in a fast-paced environment

Technologically savvy, with a knowledge of Android and Apple

Good interpersonal skills and effective verbal and written communication skills

Ability to think on your feet with strong problem-solving skills

Schedule Information:

Work from home, must be located in the state of Colorado

Agents will be scheduled up to 25 hours per week, Monday through Saturday between the hours of 7:00am-5:00pm MST/ 9:00am-7:00pm EST

Agents are required to work Saturday

Applicants must be 18 or older to be eligible for this position

Applicants must have access to reliable internet as well as their own desktop or laptop computer with a working camera and microphone. Additional Details:

Compensation: $15.87/hour (eligible for increases in pay based on performance and tenure).

Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Applicants must be currently authorized to work in the United States.

For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.