Participant Experience Coordinator

Job Description Summary:
Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Job Description:

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

The All of Us Research Program (AoURP) is an NIH funded national initiative that seeks to enroll one million people living in the United States in a 10-year longitudinal study and takes into account an individual's variability in genes, environment, and lifestyle. The goal of the program is to help researchers learn more about the different factors affecting people's health. The program will generate new data and tools for researchers. Their discoveries may lead to more personalized care and treatments. The Community Health Center, Inc. was awarded a grant to be part of the Health Provider Organizations that enroll patients into the program. CHCI is seeking a Participant Experience Coordinator who will be responsible for communication, planning/coordination, and social media management to enhance volunteer participation in the program. The PEC will work under the supervision of the PELs, PI and Deputy PI of the program.

They will serve as a member of the communications team of the CHC All of Us Research Program for program outreach activities. The PEC will develop and coordinate outreach, engagement, and retention strategies to best reach and serve participants at the Community Health Center, Inc. The PEC will work closely with Participant Experience Leads and Research Coordinators to facilitate recruitment activities. The ideal candidate will be creative, resourceful, energetic, forward thinking, independent, and self-motivated, have excellent communication skills and be comfortable engaging with community members at all levels. They will take the lead in creating buzz and driving volunteer engagement with the All of Us Research Program, working closely with internal and external constituents to achieve participation goals.

ROLE AND RESPONSIBILITIES

Duties include, but are not limited to, the following:

• Work closely on the communications team with the Participant Experience Leads to develop and document effective outreach, engagement, and retention strategies, including leading and participating in clinic-based and community pop-up events.
• Develop and lead mass enrollment strategies for staff members within the company.
• Serve as a communication liaison between the program and community organizations such as colleges, churches, businesses, etc. to establish relationships and source potential events.
• Create workflows for outreach, appointment scheduling, and inbox maintenance for direct volunteer coordination with Research Coordinators.
• Assist with patient education sessions to engage potential participants and follow-up with prospects and participants of the program.
• Assist with webpage and social media management on a frequent basis Cross-function as a research coordinator as needed to assist patients with all steps of the enrollment process - provide a thorough understanding of the study and answer all questions, obtain informed consent, administer surveys and record data
• Occasionally participate in team meetings on an internal and external level
• Participate as an active member of a workgroup that correlates with the communications team role in the program
• Assist with additional communications team duties as needed.

QUALIFICATIONS & PREFFERED SKILLS

• Associates degree required. Bachelors preferred.
• Fluency in English and Spanish
• Strong interpersonal and verbal communication skills
• Highly outgoing, friendly, enthusiastic, and energetic
• Ability to document and track progress towards goals for engagement and retention
• Ability to create written documents to serve as a record of the approach to, outcomes of, and strategies behind engagement and retention efforts
• Proven ability to be flexible, and to adapt and work in a fast-moving environment
• Ability to travel locally and out of state as needed
• Health care experience helpful but not required

Experience in event marketing, brand promotion or volunteer recruitment

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Must be able to sit for extended periods while working at a computer
• Must be able to carry laptop and recruitment materials as part of recruitment activities
• Must be able to independently travel to health center satellites and participate in recruitment events in the community independently (Eastern or Western Region)

ADDITIONAL QUALIFICIATIONS

Work Schedule Demands

• Occasional mornings, evenings and weekends as needed.

Location:

Middletown - Weitzman Building

City:

Middletown

State:

Connecticut

Time Type:

Full time

Location:
Middletown - Weitzman Building
City:
Middletown
State:
Connecticut

Time Type:
Full time