Partner Account Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Partner Account Manager - South Africa

Location: South Africa

About Genesys:

Genesys is a global leader in customer experience and contact center solutions. We empower businesses to create exceptional customer experiences through our innovative cloud-based technologies. Join us in shaping the future of customer engagement.

Job Description:

Genesys is seeking an astute Partner Account Manager to enhance our partner operations within the vibrant South African market. This role is ideal for a professional skilled in SaaS operational management, partner strategy, and collaborative growth.

Key Responsibilities:

• Develop and Nurture Partner Relationships: Cultivate and maintain strong relationships with existing partners in South Africa, focusing on operational excellence and strategic growth.

• Strategize Partner Business Development: Craft and execute partner business strategies to scale Genesys solutions and capabilities through our South African partner network.

• Provide Operational Support: Ensure partners have the necessary tools, resources, and knowledge to effectively market and sell Genesys solutions.

• Collaborate on Business Plans: Work with partners to develop detailed business plans, including operational processes, sales targets, and go-to-market strategies.

• Streamline Onboarding and Training: Coordinate with internal teams to optimize partner onboarding, training, and enablement, fostering a high-performance partner ecosystem.

• Monitor Performance Metrics: Track and manage partner performance metrics, driving continuous improvement in sales and operational efficiency.

• Integrate Partner Feedback: Facilitate the integration of partner feedback into product development and business processes to meet partner needs and deliver value.

• Manage Partnership Agreements: Negotiate and oversee partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.

• Lead Operational Reviews: Organize and conduct regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.

Why Join Genesys?

• Define Operational Excellence: Take the lead in enhancing operational excellence within our partner ecosystem in South Africa.

• Collaborative Environment: Work with a dynamic team dedicated to innovation and excellence in customer engagement solutions.

• Impactful Role: Influence the success of our partners with your expertise and drive for results.

• Global Leader: Be part of a globally recognized company committed to technological advancement and market growth.

Qualifications:

• Experience: Proven background in partner management, operations, or business development, especially within the SaaS or cloud-based solutions sector.

• Skills: Excellent organizational and project management abilities with a keen eye for detail.

• Interpersonal Abilities: Strong interpersonal skills with the capacity to build relationships, influence partners, and collaborate effectively.

• Professional Experience: Minimum of 5 years in partner operations or account management.

• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field, or equivalent work experience.

• Travel: Willingness to travel up to 50% to engage with partners and internal teams.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.