Partner Brand Success Manager

At Shipt, we are transforming the shopping experience and giving time back to consumers. Shipt Shoppers handpick everything from fresh groceries to household essentials, then deliver them to your door in as little as one hour.

At Shipt, we are transforming the ecommerce shopping experience by building a more personal connection, and giving time back to consumers.

Shipt's CPG offering is growing within the organization and we are searching for the next Partner Brand Success Manager to join our team! In this role, you will own key relationships with Brands & Manufacturers day-to-day.

The Partner Brand Success Manager is our delivery lead within a partner engagement - coordinating a cross-functional team in operating multi-channel campaigns, project managing efforts to meet campaign launch dates, and coordinating the team in key touch points with partners (Weekly/monthly status meetings and QBRs)

An ideal PBS Manager has an eye for detail, is results oriented, and brings a growth mindset to partnerships- helping both our brand partners and Shipt grow over time.

What You'll Gain

You will get experience working with a cross-disciplinary team working in the booming retail media space. You will have the opportunity to sharpen campaign strategy, data analysis, project/relationships management, and sales skills within your role.

Shipt's culture is all inclusive and built on the idea that every person matters. You will receive hands-on mentorship from your friendly teammates and the opportunity to be further trained, grow, and evolve within a quickly-maturing organization

Your Responsibilities

• Build and nurture a strong and strategic partnership with CPGs through thoughtful communication, regular business reviews, reporting and innovative opportunities.
• Manage set up, monitoring, and reporting of partner campaigns - covering promotional and retail media tactics - ensuring both external and internal teams are aligning to partner KPIs and campaign goals.
• Own the day-to-day relationship with established and emerging CPG partners.
• Lead in the preparation of and participate in strategic partner meetings .
• Work cross-functionally across internal teams - especially with partners in CPG Business Development - to maximize partner growth across Shipt.
• As opportunities arise, take the lead on special tasks and/or projects and serve as a team liaison.
• Proactively identify opportunities to grow partners' businesses, such as capitalizing on new product launches or strategic optimizations to campaigns.
• Utilize internal tools and dashboards to develop a deep understanding of partners' business and campaign performance, drawing insights and identifying areas of incremental growth opportunities.
• Accurately track partner budgets, assisting with invoicing and accountability towards internal reporting.
• Be a problem-solver, proactively identifying roadblocks and collaborating on solutions.
• Report on project progress to internal teams and partners.

Requirements

• 5+ years of experience
• Demonstrated excellent client-facing and internal communication experience, both verbal and written
• Demonstrated experience in an extremely detail-oriented role with strong organizational skills and the ability to multitask
• Demonstrated strong project management skills
• Previous experience reviewing data and drawing conclusions
• Prioritization skills
• Ability to travel as needed

Nice to Haves

• Proactive, go-getter
• Strongly prefer candidates with experience in account/client management at an agency or in-house - particularly in retail media and digital media
• Comfortable with ambiguity and willingness to create and define new processes
• Experience in the CPG space is preferred but not required
• Familiarity with Tableau, Wrike, and Slack

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need any accommodations.