Partner Enablement Program Manager

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

This is a newly created global role for a Partner Enablement Program Manager which will report to the VP of Enablement. You will work with our Partnerships & Alliances team as an enablement business partner. Your top priorities will include content and training that make our partners successful in solving their client's challenges with LivePerson technology and solutions. This will include programs and tools for Sales and Professional Services organizations to help our partners build the knowledge they need to deliver the Tier 1 experience our customers deserve.

You get the opportunity to be part of a smart, dynamic, highly impactful team and to help drive the adoption of Conversational AI solutions that bring massive value to the world’s largest brands.

• Design, build, deliver and manage enablement content, communications and training programs that drive partner engagement, productivity and success. This includes both sales and technical content inclusive of product deployment and configuration.
• Design, build, deliver and manage enablement content, communications and training programs that drive Partner Manager success and productivity. This includes both ramp to productivity for new people and ongoing job mastery for global teams. Use all of your creativity and innovation skills to help our field teams crush their quotas!
• Work as a trusted advisor to our Partnerships and Alliances leadership team to create and execute strategies and programs that drive achievement of annual organizational goals.
• Work closely with Channel Managers and Revenue Operations to drive world-class partner experiences in working with LivePerson via our people and business systems.
• Collaborate across our global Marketing, Product and Revenue teams to bring successful go-to-market programs and field enablement efforts that result in increased partner engagement and productivity.
• Build cohesive sales enablement toolkits through the lens of a partner seller.
• Measure the adoption and efficacy of internal and partner enablement programs.
• Some travel required, as we are a global team supporting global business.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field, training or equivalent work experience
• 5+ years of professional experience in Partner Enablement or Partner Development
• Experience solving strategic-level problems by analyzing data, talking with a wide variety of people, devising a well-thought-out strategy, executing a plan and measuring results
• World-class written and verbal presentation skills with the ability to work effectively across internal and partner stakeholders at various levels
• A true passion for helping people be successful and to make a difference
• Proven ability to drive initiatives, collaborate and execute in global cross-functional teams

The salary range for this role will be between $124k to $155k. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
• #LI-Remote

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.