Partner Experience Analyst

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? 

Job Description

TAL's Group Life and Retirement business partners with some of Australia's leading superannuation funds. Our Digital Propositions team has an opportunity for a Partner Experience Analyst to join the team. You will be primarily responsible for the technology management, change execution and reporting of the partner proposition digital platforms.

The core objectives in this role are to ensure the delivery of leading digital experiences with our partner propositions to our Group Insurance Partner funds and to optimise and track performance across the various digital propositions. 

In this role you will:

• Contribute to the development and delivery of the Group Marketing digital strategy across multiple platforms.
• Work with the Marketing Communications team to execute digital marketing initiatives.
• Work with the Adobe Campaign team to execute email marketing campaigns.
• Contribute to the development and delivery of the Group Marketing digital strategy across multiple platforms.
• Work with internal stakeholders and fund partners to deliver a superior digital partner experience (including day to day management of marketing owned platforms and working with IT resources to deliver desired outputs).
• Ensure appropriate governance, change management and compliance measures are in place.
• Execute Communications content across multiple digital platforms.
• Assist with the management of the Fund insurance learning platform (Insurance Academy).
• Website optimisation & BAU platform management
• Continually optimise the TAL partner website experience to deliver value for our Fund partners.
• Trouble-shoot and ensure performance issues are resolved in a timely manner.
• CMS management - Sitecore & Contentful
• LMS management - Cornerstone
• Manage a regular digital reporting framework, preparing dashboards for circulation through the wider team (Adobe & Google Analytics).
• Deep dive into web analytics and user experience regularly, analyse the opportunities and propose and deliver improvements.
• Work with developers to ensure tracking and tagging is working correctly.

Qualifications

• Min. 2 years’ experience in a digital/website management role
• Strong understanding of digital technology
• B2B or B2C experience
• Experience in working with IT teams
• Experience in managing agencies
• Experience in navigating complex stakeholder environments
• Sound CMS experience
• Experience in digital analytics such as Adobe Analytics or Google Analytics 
• Basic HTML (desirable)
• Relevant tertiary qualification in technology, digital media or similar (desirable)
• Financial Services experience (desirable)
• Experience in agile methodology and tools e.g. JIRA, Asana or Rally (desirable)
• Strong business acumen
• Excellent communication and facilitation skills
• Highly organised and proficient at stakeholder management
• Ability to think strategically and execute in detail
• Understand data and be able to extract insights.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.