Partner Experience Manager - Publishing, Partner Management

Partner Experience Manager JD - Business Development and Partnerships

The Riot Commercial Partnerships (RCP) team is responsible for finding, building, and executing world-class partnerships with major brands all over the world. The team is focused on driving revenue through strategic partnerships that bring value and validation to fans of our games and sports. RCP covers a broad span of projects across Riot; from Games and Entertainment to Esports and Social Impact. This role will report to the Head of Partnership Management.

As a Partner Experience Manager, You will lead all processes and planning efforts for a variety of complex programs for our Global Partners, including events, exclusive experiences, hospitality, and partnership activations.

You will strategize, curate, and oversee culturally relevant engagements to strengthen our players' relationship with the brand's compelling content, messaging, and storytelling. You understand the need to engage with other Riot departments to improve the experience. You will collaborate with other teams on brainstorming and strategy. You are a keen listener and can provide a holistic approach in collaboration with other teams to produce a collaborative experience. You are able to assess and identify business development needs to activate at Global Events, providing a unique onsite space.

Working together with the Managers, you will create the right outcomes for partners based on their needs, those of the business, budget and location. You will lead the design experience for both the external partner and the cross-Riot delivery.

Responsibilities

• Develop and maintain a high-touch Partner Experience program encompassing hospitality and experiential experiences across Global Events and Partner deliverables
• Establish and maintain a management system to track and fulfill assets including tickets, credentials, tours, experiential, signage, catering, gifting, and VIP offerings
• Manage milestones, tasks, and dependencies across Riot internal teams that are dependent and/or dedicated to a partnership
• Ability to manage stakeholders through each step of the process, from buy in, ideation through to execution; teams will include internal, agency and product
• Weave together the myriad strategic objectives of Riot and its Global Partners
• Collate deliverables and needs across partner contracts to ensure obligations are met
• Identify the program roadmaps consistently keeping internal and external stakeholders informed to ensure all projects achieve high-quality outcomes with budget and timeline
• Maintain production plans, schedules, budgets, staffing, and other planning mechanisms that ensure the program is delivered
• Work with Event Production and Logistics teams to ensure onsite activations and VIP needs are understood and planned for cross product
• Onboard and manage temporary workforce and/or vendors when needed

Required Qualifications

• 7+ years of experience leading projects in the Partnerships, Experiential Event Planning, Marketing and/or Production space
• Deep experience; from design to production for live events
• Proven ability to foster and maintain excellent client management and customer satisfaction
• A track record of blending both creativity with strategy in your approach
• Travel to and attend Events with a focus on live event support necessary to execute programs and maintain timelines
• Experience in developing budgets, projections, and tracking spends
• Must be able to work evenings, weekends, and holidays if necessary
• Up to approximately 30% annual travel (domestic and international)

Desired Qualifications

• Experience working in the games industry-leading complex projects

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.