Partner Manager

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:
The Partner Manager (PM) is responsible for proactive customer management, education, development, profitable growth, and retention of specific high growth Broker partners. The PM drives, designs, and executes on inforce growth strategies focused on increasing NBOC/NLOC activity and overall Partner satisfaction.

The PM will work with the associated Sales Consultant, leadership, and internal business areas to build and grow the assigned partnerships to new levels. The incumbent will deliver enrollment expertise, cross-sell recommendations, and renewal guidance (in partnership with the Sales Consultant) to inforce Partner Clients.

The PM will work with the associated Partner Leadership Teams and Account Managers to assist with education, training, and problem solving related to high priority inforce Client issues.

Principle Duties and Responsibilities
• Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for the related inforce Partner(s) block of business
• Primary integrated relationship manager for the Partner's block of business
• Develop personal connection with key Partner contacts and decision makers
• Educate and train Partner resources on Unum's technology and processes. Drives problem solving associated with issues arising from the Partner's inforce block.
• In partnership with the Sales Consultant, provide thorough Partner updates, feedback, and other pertinent information and action items that impact sales effectiveness
• Effectively navigate challenges within the Partner's block (mergers, acquisitions, layoffs, reorganizations) that could affect the Unum relationship
• Communicate and serve as the Liaison between the assigned Partner(s) and the Home Office on escalated Customer support (Service, Technology, Claims, etc.)
• Develop and execute on a business plan to drive profitable inforce growth on the Partner's block.
• Responsible for proactive customer development actions within the Partner block to grow revenue and retain customers (Re-enrollments, New Business Old Contract (NBOC), New Lines of Coverage (NLOC), and Retention)
• Drive the overall enrollment and re-enrollment events, strategy, and results of the Partner's inforce Clients through a strong understanding of Unum's capabilities, tools, and technology connections
• In conjunction with sales, proactively manage pre-renewal communications with the goal of improving re-enrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary
• May perform other duties as assigned

Job Specifications
• Bachelors degree or equivalent business experience required
• Experience in the Employee Benefits industry preferred
• Licensed to sell insurance in the states within the Partner territory (license required within 90 days from the effective date of hire/promotion)
• Strong growth and sales orientation
• Full understanding of the Unum product and service portfolio
• Proficient in Microsoft Office - Word, PowerPoint, Excel
• Strong technical aptitude - ability to utilize and leverage technology and systems
• Strong negotiation, persuasion, and presentation skills
• Proven ability to think strategically and act tactically
• Strong organization skills and ability to manage multiple demands and priotities
• Excellent problem solving and resolution driving skills
• Ability to project confidence and enthusiasm about the Company and our products/services
• Outgoing, excellent communication skills - both written and verbal
• Strong business acumen
• Ability to work and partner with a close team
• Strong relationship management skills
• Ability to manage conflicts
• Results oriented
• Ability to travel as needed

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum