Partner Manager

The Partner Manager reports to the Senior Director of Operations and is responsible for developing and managing relationships with a portfolio of partners; collaborating cross-functionally with internal teams for partner enablement; and for executing high-level initiatives to expand the partnership(s) in collaboration with our Partner Business Development team. The ideal candidate will have experience managing relationships with varying levels of seniority (up to C-Suite); and demonstrate attention to detail, responsiveness, problem-solving, and the ability to lead & manage through influence. 

Responsibilities:

• Develop, manage and grow FreedomPay’s relationship with assigned enterprise partners 
• Collaborate cross-functionally to implement strategies that enable partner success and improve the overall partner experience 
• Work closely with the Partner Business Development team on strategy to increase platform consumption and grow revenue within your assigned partner portfolio 
• Manage hardware forecasting activities of assigned partners 
• Track key metrics to support ongoing partner management 
• Maintain weekly cadence of executive reporting 
• Drive resolution of partner escalations 
• Contribute to the development of partnership strategies that align with the best interests of both FreedomPay and assigned partners. 
• Keep partner updated with enhancements/new offerings with FreedomPay's product suite 

Required Skills and Experience:

• Minimum of 5 yearsof experience in Customer Success, Account Management, Partner Management, Sales, and/or Channel Sales position(s)
• Bias for action with the ability to do whatever it takes to ensure success 
• Excellent verbal and written communication 
• Ability to speak & present publicly, and in front of large groups 
• Ability to communicate effectively with C-Suite executives 
• Comfortable working in fast paced, entrepreneurial environments 
• Strong organizational and time management skills 
• Proficiency with Microsoft Office and CRM 
• Experience in Payments, or adjacent industries, a plus 
• Ability to travel up to 10-15% 
• Ability to come into the office located in Philadelphia, PA once a week