Partner Manager, Alight Partner Network - US Virtual

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

The Partner Manager, Alight Partner Network at Alight Solutions, is a well-diversified partner ecosystem manager with core competencies in the following areas: Maintaining and nurturing partner relationships, driving and coordinating marketing and sales support activities to promote partner solutions internally and externally, project managing partner contracting activities, managing partner onboarding and ongoing governance, supporting partner solution sales growth through deep knowledge of partners service offerings, delivery models and contracts as the day to day point of contact for all partner solutions within the partner network. The candidate will be a highly analytical, relationship focused, project management-centered, organized, and proactive individual. This person will work directly with partners and sales teams, and develop highly effective business routines to support the growth and efficient management of the partner ecosystem to best meet Alight's wellbeing and digital engagement platform strategy needs. The candidate will be responsible for monitoring and delivering governance of Alight's wellbeing partner ecosystem, as well as supporting sales growth from the partner ecosystem. This person will be a key member of the Wellbeing and Consumer Experience teams and related cross functional solution and delivery teams.

Roles and Responsibilities

Partner Management:

• Day to day contact for Partner contacts; focuses on day to day relationships with partner account management contacts
• Helps identify, vet, and manage registered prospects with partner
• Own escalation, issue resolution and risk management for ongoing partner/Alight relationship needs
• Manage and monitor partner relationship status
• Coordinate and own execution of quarterly business review meetings with partners
• Collect client/internal feedback and lead strategies to deliver any needed improvement and optimize customer experience
• Partner with Solutions & Product leaders to support evolution of partner and Alight capabilities, and future roadmap of partner/Alight solutions
• Manage governance and business review process, framework & content

Partner Integration and Governance:

• Manage overall partner SLA performance across client teams (with help from Delivery Team)
• Identify, develop and execute improvement opportunities in business governance, contract management routines
• Act as Partner SME resource for sales, implementation, and ongoing delivery across client teams
• Manage monthly partner Registered Prospect process and meeting based on Salesforce, review on monthly call with sales & partners
• Own review and data mining of client reporting insights to identify trends/opportunities
• Project manage contracting plan and activities for partner acquisition
• Coordinate the onboarding of partners including incorporation into business operations processes/set up, incorporation to delivery/product integration teams, and updating of all foundational sites, content, and processes with partner details
• Works with Marketing and Product Manager to coordinate G2M launch plan and assets
• Strong analysis, problem solving and project management skills

Sales and Marketing Support:

• Day to day contact for Sales Executives
• Coordination with Partner on sales efforts
• Sales main point of contact for standard materials/support
• Work with partner/sales execs on pipeline development
• Coordinate with Product Manager & Marketing for developing sales collateral and fresh content
• Coordinate with Sales Solution Architect to support close of client deals (SOWs, SLAs, financials)
• Act as Partner SME resource for sales, implementation, and ongoing delivery across client teams
• Lead ongoing internal marketing/educational efforts on partner capabilities and value proposition (work with Marketing to organize case studies, webinars and other forms of publicity, and Marketing for content development)
• In coordination with marketing, maintain standard sales materials on SharePoint
• Assist with RFP/proposals (standard language), coordinate with Product team for all non-standard solutions
• Understand pipeline and deal status
• In coordination with marketing, maintain standard sales materials on SharePoint
• Promotes a values-driven, customer centric mentality and consults with colleagues to ensure the best communication and presentation is brought to Alight commercial organization and to clients, where the communicated value of the product remains the central focus

Required Experience

• Minimum 5 years experience in partner management support, sales development, or project management roles supporting sales operations, with proven ability to drive value and results by exceeding company solution or product strategy success metrics.
• Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM), with specific focus on process optimization, commercial launches and overall sales or business development management/support.
• Solutions-oriented and customer-focused professional experienced in wellbeing, health benefits and wealth (401K/ defined benefit) product & solution offerings, comfortable remaining agile across these domains with confidence to speak to these product offerings, identify partner solution fit/applicability, and champion enhancement opportunities where appropriate.
• Experience and demonstrated capabilities to present to internal stakeholders and solution partners where requested
• Experience in project management
• Succeeds in team environments while also able to deliver value independently

Education

• Bachelor of Science/Arts in Finance, Business/Business Management, Management, Marketing (preferred).

**This job description is not a full representation of all the roles and responsibilities of the Alight Partner Network Director, as this role is expected to continually evolve as business needs change. This individual is expected to remain agile and willing to embrace the uncertainty and ambiguity associated with this role, where flexibility and adaptability will be key factors for success.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $76,100.00/year (for full time employees) and the estimated maximum base salary for this role of $145,800.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.