Partner Operations Analyst (Blr)

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s
• Handling priorities /escalations without dependency 
• Work cross-functionally with other teams for resolving issues
• Involve in simple & medium transactional processing activities
• Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's 
• Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
• Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
• Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner 
• Willingness to support PST hours on a rotational basis (10PM-7AM) IST
• Proactive measures to avoid escalations
• Create and participate in creating documentation
• Perform other ad hoc tasks as per business requirements and managements request

Skillset required to perform the activity

• Customer service experience
• Excellent communication skills (verbal and written)
• Familiar with Salesforce
• Prioritization skills
• Analytical skills

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.