Partner Operations Coordinator (Casual)

Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.

From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 40 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.

Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback).

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This will be a Casual role.

Yours Adventures Ahead

• Onboard and educate new merchants on the ShopBack platform once closed by the Business development team.
• Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materials
• Be part of the end-to-end setup and work with various internal and external parties to ensure that all functional processes are set in place before the merchant is live.
• Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes. 
• Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelines
• Work with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.

Essentials to Succeed

• 0-2 years experience in retail/event operation/onboarding role, open to fresh grad applicants
• Available to work 3 days per week, with flexibility to adjust depending on workload
• Strong interpersonal and communication skills 
• A problem-solver who’s not discouraged by failure or mistakes
• Ability to grow and learn in a challenging and fast-paced environment
• Driven to contribute to building a successful business in one of the fastest-growing start-ups in Australia
• Self-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlines
• Willing to commute to various places within Sydney every day. Must have access to car and driver's license.
• Mandarin language proficiency is an added advantage but not required

Exclusively for ShopBackers

* Hybrid working and work-from-anywhere benefit

* Competitive compensation and stock options

* Transparent career progression paths and learning opportunities

* Candid, open and collaborative culture

* Talented and driven teammates across the world

* Fun-filled activities and celebrations all year round