Partner Quality Lead

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

As a Partner Quality Lead you will support the disbursement network operations, analyze current partner health performance, and propose actions for improving disbursement experience. You will work directly with our product managers in the Global Disbursement Network Team (GDN) to address events that affect our network which cause transaction delays, and collaborate to improve all integrations. You will also be the contact at Remitly for external partners and be in charge of coordinating action to support our daily operations. You will report to the Senior Program Manager, Partner Operations.

You Will:

• Support regional product managers to improve the health of our existing integrations.
• Collaborate with regional product managers to enable new integrations and launches.
• Coordinate change management on new launches.
• Analyze and investigate root causes for current partners performance and propose action plans for improvement.
• Partner with product managers and engineering to improve exception handling.
• Keep a close partnership with external partners, and coordinate action across Remitly squads to support daily needs of our disbursement network.
• Address events that impact our disbursement experience.
• Be a subject matter expert to the operations team for proper transaction handling.

You Have:

• Recommended 3+ years of experience in financial services and/or remittance industry.
• Project management skills.
• Manage internal and external communications.
• SQL experience is a plus

Our Benefits:

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.