Partner Relations Advisor I (Outbound)

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:
This role will own all unassigned partners and proactively reach out through phone calls to create relationships with partners in order to win business. Outbound calls may include providing account support and resolving issues as necessary. This role will also place calls to follow up on resolved issues, announce promotions and contests, promote new rollouts and drive awareness of further business opportunities.

What you'll do:

• Proactively place or follow up on out-bound calls to unassigned partners to address unresolved issues, announce promotions / contests and promote all new rollouts.
• Respond to phone and email requests from unassigned lower-producing / inactive sales partners in accordance with department service level agreements.
• Actively work front end credits, bonus issues, residual issues, agent profiles in order to drive a solid relationship with the partner.
• Provides direction and guidance answering questions about information in systems and products such as Agent Info Center, ELAP/SE/MyResource Portal, Portfolio, etc.
• Collaborate with other departments via phone, email, or in-person to discuss and resolve partner issues and assist with onboarding new merchants.
• Investigate and determine the root cause of issues and suggest solutions for improvement to management.

What we need from you:

• High school diploma
• At least one-year prior sales development experience
• Experience working with agents/partners in the payments industry (preferred)

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• PTO: Vacation, Sick, Holidays

• Birthday Holiday

• Education Assistance

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary Range: $20.00- $27.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com