Partner Relations Director

Summary

This position is responsible for building and managing effective relationships with professional constituents - primarily surgeons to increase customer satisfaction, market share, and market new service lines, including procedures, products, and services. To support surgeons and surgeon offices when introducing new service lines, products and procedures. This role includes in-surgery support as needed. Perform strategic and quantitative analysis, evaluates growth prospects in assigned service area, and creates business development plans.

Fair Labor Standards Act Status: Exempt

Essential Job Functions

• Develops and maintains positive relationships and partnerships with professional constituents and organizations including surgeons, researchers, and surgical centers.

• Manage to assigned revenue and expense budget.
• Provide education and technical training on new products, service lines to new and existing surgeons.

• Coordinate with the Research and Innovations teams to become proficient on all new products and services that will be rolled out to physicians.

• Evaluates opportunities and successfully implement strategies to increase market share in assigned service are or business development assignment.

• Evaluates market data to drive performance and help Eversight in new services and product decision-making.

• Educates professional constituents on best practices and principles related to eye donation and transplantation.

• Collaborates and shares market intelligence with operations, marketing and innovations leaders to drive service line development that ensures competitive advantage.

• Collaborates with Eversight's Marketing Communications Department to develop content and materials to educate professional constituents and promote Eversight services.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional organizations, etc.

• Participates in the planning and implementation of special events designed to build relationships and drive business development.

• May supervise and oversee daily activities of other team members.
• Demonstrates a commitment to the Mission and Values of Eversight.
• Other Duties: New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform.

Qualifications

Education: Undergraduate studies in related field preferred.

Experience: 5-7 years of related experience. Leadership and healthcare experience preferred.

Experience with high-level customer contacts preferred. 1 or more years of experience and comfort

with interacting with surgeons and staff in and out of the operating room.

Skills: Ability to develop strong client relationships and build valued and trusted partnerships with

professional constituents. Ability to manage multiple tasks simultaneously and independently

define priorities based on organizational goals and objectives. Excellent oral and written

communication skills. The ability to interact effectively with people within and outside of the

organization. Ability to analyze data to determine actions and achieve expected outcomes. Good

problem-solving skills.

Knowledge: After hire, successful completion of Partner Relations Surgical Certified Training.

Valid driver's license required with ability to travel globally if necessary.

Work Environment & Physical Demands

Work is performed in a normal office environment with frequent short and long-distance travel.

While performing the duties of this job, the employee may be required to sit for long periods of

time. Will occasionally be required to lift objects up to 50 pounds. Routine use of computer, cell

phone and fax. Limited noise, room temperature fluctuation and dust are possible. Use of personal

vehicle is required when traveling within the service area.

The work environment and physical demands characteristics described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Organizational Relationship

Position reports to Director or Vice President