Partner Services GTM Manager

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
OVERVIEW: Build a Partner Services GTM methodology to drive strategic, cross-functional initiatives related to company new product, new offering and new initiatives introduction.
As the Partner Services Go-To-Market (GTM) Manager, you will be responsible for successfully building and managing the delivery of multiple, concurrent, and high-impact, revenue generating services programs. We are looking for someone who can credibly coordinate between various teams both within the Revenue Organization (i.e. Direct Sales, Channel Sales, Speciality Sales, SE, CSM, Support) and across Zoom (i.e. Professional Services, Customer Support, Marketing, Product, Finance, Legal). The Partner Services GTM Manager, will drive the design, implementation and adoption of services program and project management standards, that support and complement Zoom platform sales into our Zoom Up partner ecosystem.
Responsibilities

• Drive the execution and completion of projects, ensuring appropriate depth and quality of the programs design and implementation
• Interact with various roles across the Revenue team and Zoom to identify, define and design projects impacting Partner Services GTM to deliver on complex products and programs
• Assess partners current services offerings and assist Zoom in further developing and optimizing channel offerings
• Conceptualize and formulate best of breed channel solutions that effectively address key implementation objectives of the Zoom platform
• Work closely with geographies and other Services organizations worldwide to understand priorities & turn this into plans for creating compelling standalone offerings
• Effectively lead all needed work streams to drive and deliver multiple parallel projects and programs
• Create, maintain and communicate, through multiple frameworks, to various levels of the organization updates on development initiatives and program status
• Contribute to the product and services road-map through active feedback from customers, partners and implementation experience
• Anticipate bottlenecks, provide escalation management, and balance the business needs
• Implement partner performance management framework development and evaluations
• Recommend initiatives to improve the overall program performance

Qualifications

• 10+ years of experience managing complex projects and programs with long term ongoing efforts
• Demonstrated experience working and communicating exceptionally well with multiple stakeholders and cross functional teams, including C suite and Executive teams, business development, product management, product marketing, program management, legal, as well as our external strategic partners
• Deep understanding of strategies that create business value for existing offerings, and optimal routes to market for new or existing products and services
• SaaS experience strongly preferred
• Remain flexible to changing priorities
• Must be a result-oriented individual with the initiative to ensure that schedules and milestones are met across teams and projects
• Superior organizational and follow-up skills with effective capacity to coordinate and prioritize multiple tasks and projects without compromising on attention to detail

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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