Partner Solutions Engineer - Remote

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

This global role for a Partner Solutions Engineer will report to the Director of Partner Success. You will work within our Partnerships & Alliances teams as a primary technical subject-matter expert for both the our teams and the partners we serve. Your top priorities will include the design and configuration of solutions for a variety of partners that will allow them to showcase their combined offering with LivePerson to their customer base. This will also include managing the technical certification process through which partners will be LivePerson solutions on their own behalf, including enablement, lab exercises, accreditation, quality assurance and ongoing maintenance.

You will be part of a smart, dynamic, impactful team and to help improve the use of Conversational AI solutions that bring massive value to the world's largest brands.

You will:

• Gather requirements and scope both standard and custom solutions of a core set of strategic partners and their brands
• Collaborate with development resources within the partners to design, configure, build and provide solutions with the end goal to make the partner self-sufficient in being able to configure these solutions for subsequent customers
• Work with both internal and partner sales teams to demonstrate both LivePerson core capabilities and those solutions configured for the partner, with the end goal to make the partner self-sufficient in performing future demonstrations
• Manage an internal budget of hours and entitlements with the LivePerson implementation and technical teams to ensure organized, efficient, value-driven engagement between teams and partners who may need to use their skills
• Collaborate with Partner Enablement to develop, communicate and manage a certification process for engineering and delivery enablement that ensures partners are self-sufficient in driving their own LivePerson delivery practices, including accreditation, lab exercises, quality assurance, badges and ongoing maintenance
• Measure the adoption and efficacy of the delivery certification program for partners
• Be a center of excellence in fielding technical questions from both new and certified partners
• Some travel required, as we are a global team supporting global business.

You have:

• Bachelor's degree in Computer Science, Information Systems, or other related field, training or equivalent work experience
• 2+ years of development experience, either front/full stack or backend development
• 1+ years experience implementing or integrating LivePerson or similar conversational and AI-based SaaS solutions
• Organize the different technical elements of an implementation project into a cohesive program that is teachable, repeatable, motivational and value driven
• Experience with customer-facing communication, and communication across internal and partner stakeholders at several levels
• A true experience helping people be successful and the desire to make a difference

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Base salary range beginning at: $98,000 - $122,000 USD annually
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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