Partner Solutions Manager

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

Yext is seeking a motivated, collaborative Partner Solutions Manager to join the Partnerships & Alliances team! You would be tasked with providing technical expertise and training to strategic partners such as Global System Integrators (GSIs), Regional System Integrators (RSIs), Digital Agencies, and Integrated Software Vendors (ISVs) in order to increase the value of Yext’s solutions and drive growth. You are a passionate relationship builder and are comfortable working in a fast-paced, cross-functional environment leading multiple priorities at once. This is an opportunity to enable partners on Yext technology and its value, evangelize new capabilities, and develop joint selling strategies. As a Partner Solutions Manager you will articulate product positioning to both business and technical users in competitive scenarios with the aim of crafting positive relationships. Experience training and/or implementing software on behalf of external clients or partners and serving as an ongoing technical resource will be critical to success in this role.

What You’ll Do

• Collaborate with the Alliance Partner Sales Team to evangelize the Yext platform and solutions to our partner ecosystem and assist in developing and implementing Alliance partnership go-to-market strategies.
• Assess potential partners’ technical capabilities during the recruitment process and use the results to resolve suitability of potential partners for the organization.
• Onboard and train partners on the technical details of Yext solutions, key product functionality, and how to implement and manage Yext on behalf of mutual clients.
• Propose technical and creative business solutions to strategic partners in pre-opportunity Alliance Partner development conversations.
• Be a Trusted Partner
• Establish consultative and positive relationships with partners
• Be an expert on the Yext platform and products
• Communicate regularly with partners to evaluate satisfaction
• Work cross-functionally with Product, Product Marketing, Solutions Architecture, Services, and other teams across the organization to ensure partner needs are met.
• Elicit partner feedback to act as internal advocate for our clients
• Drive Adoption & Optimization
• Understand partner business goals and anticipate future needs to deliver efficient solutions
• Drive recurring strategy sessions to ensure client is able to fully adopt Yext and measure success
• Conduct quarterly reviews and check in points with clients
• Deliver Industry Insights & Yext Product Expertise:
• Share best practices and industry insights with partners
• Share product roadmap with partners and provide recommendations on how best to use or integrate new features
• Understand Partner business goals and anticipate future needs to deliver efficient solutions.
• Identify integration opportunities and communicate the value of integration with the Yext platform to prospective ISV partners.
• Support ISV partners as they build and launch integrations with the Yext platform, including providing direct technical expertise and/or collaborating closely with Yext Product teams as necessary.

What You Have

• BA/BS degree or similar university level education.
• Minimum 5 years of business experience preferably in a SaaS business environment
• Ideally 2+ years of experience in Digital/Technology Account Management
• Outstanding partner or client service and relationship skills
• Strong analytical and problem-solving skills
• Experience in data analysis and Excel work
• Leadership in developing outstanding client presentations/QBR leadership
• Ability to thrive in a fast pace environment with tight deadlines
• Die hard aim to make clients successful
• Sales and/or pre-sales experience with SaaS/Cloud products; experience in a marketing performance environment with a solid understanding of SEO and SEM is preferred.
• Ability to develop business cases that communicate requirements and solutions strategy to enterprise level prospects and customers.
• Excellent communication and presentation skills
• Strong organizational and prioritization skills.
• Experience in project management.

Bonus Points

• Experience working with GSIs, RSIs, and Digital Agencies.

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.