Partner Success Associate

Who we are

Remedy Product Studio is a rapidly scaling technology company that collaborates with and invests in prominent startups and brands to build and scale their digital products. We employ data-driven agile approaches and high-performing teams as foundational elements of our technology-first culture. At Remedy, we view our clients as partners, nurturing long-lasting relationships that grow in tandem with our partners.

Who we're looking for

We are looking for a highly motivated individual with a minimum of 3 years of working experience in partners success management and a flair for driving business growth. The successful candidate will manage partner relationships while also actively contributing to our marketing and sales efforts. This role requires a proactive approach to driving revenue growth and expanding market presence through strategic collaboration and targeted marketing initiatives.

What you will do

• Act as the primary point of contact for the partners you manage, ensuring their needs are met and their experience with Remedy is exceptional
• Nurture and expand partner relationships to foster long-term partnerships and mutual growth
• Drive the growth of business relationships, expanding Remedy’s reach by identifying new opportunities and enhancing existing partnerships
• Measure and enhance customer satisfaction through a strong Net Promoter Score (NPS), quantifying the exceptional level of service we provide
• Identify and qualify potential partners within our network using the BANT (Budget, Authority, Need, Timeline) criteria to prioritize leads effectively
• Develop and execute marketing and sales strategies to support Remedy's goals, including lead generation, product positioning, and promotional campaigns
• Collaborate with internal teams to align marketing and sales activities with overall business objectives
• Track and report on sales and marketing performance, using data from Salesforce and other tools to optimize strategies and achieve key performance indicators (KPIs)
• Utilize Salesforce and Gmail automations to streamline tasks and improve communication efficiency, ensuring that all partner interactions are logged and actionable items are tracked

What your qualifications should be

• Minimum of 3 years of experience in account management, customer success, and experience in the marketing and/or sales field
• C1 English level, with exceptional interpersonal and communication skills, capable of building and sustaining positive relationships
• Proven track record of driving revenue growth and expanding business relationships
• Strong capability in developing and implementing effective marketing and sales strategies
• Robust analytical skills to evaluate marketing and sales data, driving efficient decision-making
• Strategic thinker with the ability to craft and execute impactful account plans.
• Excellent organizational skills and attention to detail, crucial for managing multiple partner engagements simultaneously.
• Proficiency in using Salesforce and Gmail, with a strong ability to implement and leverage automations for business efficiency
• Self-starter who is motivated and capable of working independently as well as in team settings
• Experience as a project manager in tech is a huge plus

Compensation

• Competitive compensation
• Remote first work environment
• Laptop reimbursement program




Fixed subsidies/reimbursed expenses for

• Healthcare
• Connectivity
• Wellness