Partner Success Associate

NOTE: THIS IS AN IN-OFFICE ROLE IN LOS ANGELES (FRIDAYS ONLY REMOTE)
The Role:
As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. The Partner Success Associate will join our fast-growing team that engages with our partners over the phone and provide solutions and assist with our partners needs. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spend Monday through Thursday each week working together in-person, in our Los Angeles HQ office.
Responsibilities:

• Establish and maintain relationships and engage in daily communication with partners to promote product usage and meet growth targets over the phone
• Conduct video calls (Zoom, Google Meet, etc.) and present business related materials and data.

• Provide as-needed training and support to partners, managers, and employees

• Operate, maintain and execute the day-to-day activities associated with our partners' employees

• Update, track and review partners information and performance using internally used software such as Salesforce or similar type of CRM

• Present insights to upper management

• Variable, rotating duties as assigned

Experience / Skills Required:

• Experienced in call center or other customer service experience - a big plus
• Experience in handling escalated customer/merchant issues - a big plus
• Excellent verbal & written communication and facilitation skills
• Strong interpersonal skills and ability to work independently as part of a team
• Excellent phone etiquette
• Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success
• Ability to work on multiple projects simultaneously in an efficient and organized way
• Familiarity with Microsoft Office (Excel, Word, PowerPoint) - a plus
• Familiarity with Tableau and Salesforce (or other CRM systems) - a plus

Core Values for Success at Sunbit:
SERVE OTHERS BEFORE SELF

• Take care of the needs of our business stakeholders to support their execution and delivery through data.
• Being collaborative amongst your team.

GENUINELY CONNECT

• Engage and build strong relationships with key stakeholders and other teams across the organization.

OWN THE IMPACT

• Data driven and growth mindset, ability to utilize data to drive strategy
• Strong organizational and time management skills with the ability to prioritize effectively

ACT FAST

• Thrive in a fast-paced environment while maintaining high level of support

INCLUDE ALWAYS

• Communicate well and professionally both verbally and in writing

INNOVATE FOR GOOD

• Establishes scalable capabilities by applying innovative practices to support new data solutions for our business and their future needs
• Passionate about solving real-world problems through data

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