Partner Success Executive

Who we are

Remedy Product Studio is a rapidly scaling technology company that collaborates with and invests in prominent startups and brands to build and scale their digital products. We employ data-driven agile approaches and high-performing teams as foundational elements of our technology-first culture. At Remedy, we view our clients as partners, nurturing long-lasting relationships that grow in tandem with our partners.

Who we're looking for

We are looking for a highly motivated individual with a minimum of 5 years of working experience in partners success management and a flair for driving business growth. The successful candidate will manage partner relationships while also actively contributing to our marketing and sales efforts. This role requires a proactive approach to driving revenue growth and expanding market presence through strategic collaboration and targeted marketing initiatives.

What you will do

• Act as the primary point of contact for the partners you manage, ensuring their needs are met and their experience with Remedy is exceptional
• Nurture and expand partner relationships to foster long-term partnerships and mutual growth
• Drive the growth of business relationships, expanding Remedy’s reach by identifying new opportunities and enhancing existing partnerships
• Measure and enhance customer satisfaction through a strong Net Promoter Score (NPS), quantifying the exceptional level of service we provide
• Identify and qualify potential partners within our network using the BANT (Budget, Authority, Need, Timeline) criteria to prioritize leads effectively
• Collaborate with internal teams to align marketing and sales activities with overall business objectives
• Utilize Salesforce and Gmail automations to streamline tasks and improve communication efficiency, ensuring that all partner interactions are logged and actionable items are tracked

What your qualifications should be

• 5+ years of experience in a customer success, partner management, or consulting role within the tech industry with sales and marketing experience as a huge plus
• C1 English level, with exceptional interpersonal and communication skills, capable of engage with partners at all levels (C-level executives, technical leaders, etc.)
• Proficiency in managing partner expectations, delivering feedback, and handling escalations effectively.
• Ability to think critically and influence business outcomes through consulting and technical solutions.
• Proven track record of managing partner relationships and growing revenue growth preferably within the tech industry
• Strong understanding of the consulting firm's core technology offerings and solutions (e.g., software development, product development)
• Strategic thinker with the ability to craft and execute impactful account plans.
• Excellent organizational skills and attention to detail, crucial for managing multiple partner engagements simultaneously.
• Proficiency in using Salesforce and Gmail, with a strong ability to implement and leverage automations for business efficiency
• Self-starter who is motivated and capable of working independently as well as in team settings

Compensation

• Competitive compensation
• Remote first work environment
• Laptop reimbursement program




Fixed subsidies/reimbursed expenses for

• Healthcare
• Connectivity
• Wellness