Partner Success Manager

Who are we?

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through cost reducing solutions and data-driven insights. We are dedicated to empowering stakeholders across the entire foodservice ecosystem with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and SaaS Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

We are accepting applications for remote employees, but preference will be given to candidates who can work in our Waltham, MA office on a hybrid basis. This role will travel approximately 5% of the time. We are unable to offer sponsorship for work authorization for this role.

Your Impact:

The Partner Success Manager position plays a pivotal role in in the overall success of our Channel Partner program and the value our members see by being a part of Buyers Edge Platform. This is a senior level position that leadership will be relying on to hit their overall company goals. This role is waiting for your personal touch.

We are looking for an organized, proven leader, that can help create and streamline process.  We do not work in a micro-management environment, so looking for someone to take the reins and help take this team to the next level. Experience managing to the numbers is a must. You are a proven leader, extremely organized, can streamline processes, manage time effectively while motivating partners around an exciting, new initiative.

Duties may include:

• Be the key point of contact between Buyers Edge Platform and Channel Partners
• Develop, service, and grow relationships with Channel Partners
• Be responsible for building out the Channel Partner relationships and represent the company in a uniform manner
• Communicate well with Channel Partners about products and offered services.
• Build out process and automation of activities for successful and lucrative relationships with partners
• Measure and monitor results of the Channel Partner members
• Provide monthly reporting of activity and pipeline opportunities
• Hold calls to discuss results and upcoming initiatives. Share best practice with Channel Partner group
• Work on and initiate new opportunities and further develop existing ones
• Create plans for growing market share and communicating channel activities
• Work and communicate closely with VP’S on activities, opportunities and challenges in each prospective market
• Ensure documentation of channel sales enablement and sales presentations
• Salesforce.com monitoring and extensive use
• Establish and deepen relationships with Channel Partners by understanding their business objectives and providing exemplary support as their primary contact within Buyers Edge Platform
• Conduct on-going meetings and calls to communicate frequently with Channel Partners on updates, information, concerns and suggestions
• Serve as the Channel Partner’s voice within Buyers Edge Platform
• Proactively anticipate Channel Partners needs and identify any potential issues. Create recommendations and facilitate action for resolution
• Identify opportunities for potential up sell opportunities

About You:

• Minimum 2+ years Account Management/Sales Management experience, including remote or phone selling
• Have strong communication, customer service, and relationship management skills
• Tech savvy with strong computer skills a must
• Proficient in Microsoft Excel, Word, PowerPoint
• Proven ability to track, report and manage to dashboards
• Efficient, detail oriented, and well organized
• MUST be passionate about the Buyers Edge Platform mission
• Interpret results using various techniques
• Ability to adapt to change and shifting priorities   
• Are flexible and thrive in fast-paced work environments
• Want to be part of a team that’s motivated by helping others and serving the best interests of our Members
• Salesforce knowledge preferred
• Restaurant/food service experience preferred
• Ability to work independently and be a self-starter
• Ability to learn, use, and implement new technologies
• Ability to learn and be coached
• Ability to travel when needed
• Not afraid to get their hands dirty to figure it out process

What’s in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program, career growth opportunities and competitive compensation.

Live well = Work well. We offer paid time off and paid holidays!