Partner Success Manager

In a nutshell:

Come and join a growing SaaS team on the verge of the next level in partnership development. Strategize, build and manage end to end client relationships, work on advanced SaaS solutions benefiting SMB’s, and collaborate across the company to get the most impact. If you are customer obsessed, enjoy training and thrive when your clients are fully adopted, take a look at what we have to offer. 

About Us

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. 

With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS appointment reminders - all in a few simple clicks, from one single app. 

WiseStamp is an email signature solutions market leader that has been a part of vcita since August 2019. We provide easy and robust email signature solutions for end customers (B2C) and companies of all sizes (B2B).

Our teams are based out of Bellevue, Washington, Tampa, Florida and Tel-Aviv, Israel.

As a Partner Success Manager (PSM) you will manage the full cycle of the partner to reach adoption results, from the strategy planning, through ongoing consulting and renewal negotiation. You will have a deep understanding of the partner’s business needs and inspire clients to fully utilize the vcita platform’s benefits for their impact and value. The ideal candidate should possess strong business and analytical expertise as well as strong account management expertise.

• Take primary ownership of the strategy and execution throughout the partner lifecycle
• Collaborate closely with internal Product, Sales and Marketing stakeholders to strengthen operational components around onboarding, training, retention, insights, growth, renewals, and partner health and adoption metrics
• Drive adoption of the vcita Platform, ensuring our partners get the utmost value out of our services
• Achieve partners' goals by providing training, sharing sales and success tools, best practices, strategies and use cases. Identify areas where additional learning and reinforcement are required to improve partner performance.
• Identify growth opportunities within existing partners and achieve growth goals
• Possess a comprehensive understanding of vcita’s products and services
• Build and maintain strong relationships with multiple contacts within assigned partners
• Execute Cross functional Partners related projects working with internal and external functions towards timely, successful completion of the project
• Act as the voice of the partner and collect feedback to drive continuous improvement across all areas including product
• Maintain expertise on industry trends/practices and competitive landscape

Mostly virtual work, with some onsite, and travel to our corporate office

● Comprehensive health benefits package - 100% of premiums paid for health, dental, vision, life, and disability

● 50% of Dependents’ premiums

● 401k with employer match

● Stock options

● Flexible Spending Accounts

● Observed holidays, generous PTO

● Generous Parental Leave plan

● Frequent team events and perks with a culture of collaboration, fun, and mutual support

 Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.

Requirements

• +4 years of successful track record leading strategic partnerships or large enterprise customers ( Partner Manager /Enterprise CSM) in SaaS organization
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• ​​Exceptional analytical and problem-solving skills, including the ability to figure out how things should work, and to identify patterns and trends
• Strong project management capabilities, specifically experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
• Passion for partner and customer experience and commitment to being partners’ advocate within vcita
• Possession of strong presentation, verbal, and written communication skills
• Direct sales experience in a complex technology solution-selling B2B2C preferably in the SaaS space - a plus