Partner Success Manager

Partner Success Manager

About Pursuit

Our mission is to create economic transformation. By training low-income adults to launch and advance careers as software engineers, we help our Fellows earn from eighteen thousand dollars a year to over ninety thousand starting salary on average, adding an estimated $2M in lifetime earnings. Pursuit partners with leading companies like Blackstone, USV, Citi, Peloton, and Uber to employ Fellows in career-defining engineering roles and supports them with on-the-job training to ensure potential translates to performance. Since 2013, Pursuit has created ~$1B in total lifetime wage gains, creating lasting economic mobility that spans generations. 

Pursuit’s proven solution is built on two interconnected components: training (which includes community development, Core pre-job training, and Commit on-the-job training) and a financial product (known as Bond). However, growing training alone will not meet the magnitude of need nor solve new societal challenges ahead. The typical expectation is to expand our training to other cities, but this will not come anywhere close to creating good jobs for millions of low-income Americans. Instead, our strategy for scaled impact is to evolve our financial product and create tools for other organizations, jobs, and places. We believe that this will not only create good jobs for millions of low-income Americans but will also generate a new trillion-dollar market directly tied to results in the long term.

We are One Big Team

The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it’s not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, Demo Days, Hackathons, and Capstone projects. 

About the Role 

As a Partner Success Manager at Pursuit, you will play a pivotal role in our newly established account management function within the broader partnerships team. Reporting directly to the VP of Account Management, and working with Pursuit’s Enterprise, Impact Investment, and Philanthropy teams, you will manage strategy and relationships for our strategic accounts to drive philanthropy, impact investment, hiring, employee engagement and more. Your main responsibilities will be ensuring account renewals and upsells through a deep understanding of partners’ business goals, executing account strategies, and deepening relationships across various account stakeholders at our strategic partners, including: Blackrock, Uber, Peloton, Union Square Ventures, Robin Hood Foundation, Macquarie Foundation and more. Working across the private, philanthropic, government and tech sectors at companies ranging from growth stage to Fortune 500 across all verticals, this individual will have a unique opportunity to work with our best-in-class partners on closing the prosperity gap and increasing diversity and inclusion in the tech sector.

As a Partner Success Manager you will: 

• Deliver renewals and upsells for major accounts; identify new opportunities for existing corporate, philanthropic and government accounts
• Manage comprehensive account strategies for strategic accounts, encompassing various product offerings.
• Own the client relationship post-sale, establishing regular meeting cadences and reporting to ensure customer success metrics are met.
• Coordinate and manage across internal Pursuit teams, including Impact Investment, Philanthropy, and Enterprise, to create and execute account-based strategies for expanding and deepening client relationships.
• Coordinate across stakeholders at partner teams, (e.g, Investment, CSR, Engineering, and Senior Leadership,) to enable execution of account strategy.
• Identify and build opportunities for employee engagement through events, volunteer for opportunities, and more. 
• Navigate complex client corporate structures, identifying and engaging key stakeholders up to the C-suite level.
• Drive clarity in ambiguous situations and build repeatable processes for future account management efforts.
• Develop and contribute to the design and implementation of process and collateral such as communications, narratives, and deck presentations.
• Identify and design, at a high level, events that will deepen partnerships; work with Pursuit events team and partner companies to consistently deliver successful events.
• Deliver reporting and analysis of success as well as recommendations for future partnership building.

What you need to be considered for the Partner Success Manager role: 

• 7-10 years of experience in partnership development, strategic partnerships, or customer success.
• Proven track record of managing enterprise account strategy for a $10mm+ annual revenue book of business for at least 5 years.
• Experience managing enterprise-level accounts with cross-functional stakeholders up to the C-suite.
• Successful history of maintaining and growing revenue with existing enterprise-level accounts.
• Proficiency in navigating complex client corporate structures, identifying key stakeholders, and aligning solutions across multiple business objectives.
• Strong ability to synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals.
• Entrepreneurial spirit, creative thinking, and exceptional relationship-building skills.

Where you’ll work: 

• Hybrid
• At least 2 days per week in our Long Island City office

Salary & Benefits:

• Total compensation for this role is $200,000 - $250,000 annually.

The compensation range above is for the expectations as laid out in the job description, however, we are often open to a wide variety of profiles and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.  If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Pursuit offers: 

• Great culture where transparency, respect, teamwork, and kindness are valued
• Competitive compensation in base, plus bonus and a full benefits package
• Unlimited PTO and an all-Pursuit week-long holiday the last week of December

Pursuit values diversity: 

Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer.