Partner Success Manager II

Job Type

Full-time

Description

At Kaspien, when our partners grow, we grow. We empower brands to reach their e-commerce goals through innovative creative assets, proprietary technology, tailored strategies, and mutually beneficial relationships. Through the incredible passion, tenacity, and bootstrap mentality of our employees, Kaspien has grown into the ultimate online growth partner, and our team remains energized by the hard-working, curious, spirited culture we've nurtured since day one.

Here at Kaspien, we are constantly seeking creative and highly motivated employees who take ownership of their work, want their contributions to foster meaningful growth for the company as well as for their own careers, and look for an environment where they can have a little fun while working. We aspire to build an elite, growth-minded team where everyone looks forward to coming to the office each day, living by the cliche "work hard, play hard."

Position Summary:

Kaspien seeks passionate, self-starting, analytical and strategic thinkers to foster long-term relationships with our brand partners. Are you a sociable, external-facing servant leader who is comfortable serving as the face of Kaspien with our brand partners? Are you ready to apply your previous ecommerce account management experience in a role which empowers you to grab the wheel and drive partner growth? Do you enjoy penning internal and external-facing business summaries and using data-driven insights to drive your business? Are you a champion time manager and task prioritizer within the context of a remote working environment? Lastly, do you enjoy managing a team of other account managers via coaching, training, and mentoring? If this sounds like you, please read on!

We are seeking a Partner Success Manager within our retail seller services account team. Our PSMs are responsible for the topline and bottom line growth of their assigned accounts while serving as a people manager for their account management team. This role is highly visible, reporting directly to the general manager of the retail team and engaging weekly with the Kaspien senior leadership team.

Essential Job Functions:

• Act as the face of Kaspien (POC, quarterback, gatekeeper) with assigned partner accounts
• Set up, plan out and execute ecommerce strategies on Amazon, Walmart and/or Target marketplaces
• Deep dive sales performance and recommend action plans based on data and research
• Manage projects, calendars, and cross-functional team support
• Coordinate forecasts, ensure in-stock position, review purchase orders and manage inventory
• Analyze and maximize profitability through merchandising and pricing
• Manage performance of marketing and SEO initiatives
• Ensure marketplace health and optimize the brand-driven online shopping experience
• Other duties as assigned

Requirements

Knowledge, Education and Experience:

• 4+ years' work experience in retail, marketing, sales or customer service
• Bachelor's degree
• 3+ years' work experience in a supplier relations position preferred
• Experience prioritizing and managing customer needs and expectations

Required Skills:

• 2+ years' experience in ecommerce account management (Amazon experience preferred)
• Self-motivated, able to work productively via remote working environment (ability to assume responsibility and work independently with little supervision)
• Product exemplary results whether working independently or collaborating with your team
• Impressive attention to detail and goal-oriented
• Ability to manage multiple small, medium and/or large partner account relationships, work under pressure and adjust plans to meet changing needs and requirements
• Superior verbal and written communication skills
• Adept at learning new software programs and tools
• Ability to multi-task, prioritize and manage many ongoing projects at once
• Strong analytical capabilities
• Strong client service mindset

Work Environment:

• Fast-paced, deadline-oriented remote work environment
• Remote work with occasional travel to Spokane Valley, WA headquarters and/or partner meetings as needed

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to regularly talk, hear, see, and operate a computer, keyboard and mouse
• Occasionally lift, pull/push and carry up to 15 pounds
• 5-10% travel may be required for internal meetings or external events

Benefits:

In addition to offering a flexible hybrid work environment, Kaspien offers an exceptional total compensation package including:

• Variety of core and voluntary benefit plans including robust medical, dental and vision, flexible spending and heath saving account with employer contributions.
• Matched 401(k) up to the first 6% you contribute (Traditional and Roth options)
• Generous paid time off accrual and Flex time, including paid holidays
• Eligible employees welcoming a new child may receive up to 12 weeks of paid parental leave
• Pet insurance and many additional exciting benefits are also available!

Applicants must be currently authorized to work in the United States for any employer. Kaspien, Inc., uses E-Verify to confirm employment eligibility of all newly hired employees.

Salary Description

Min: $75,000 Max: $90,000 (Yearly)