Partner Success Pricing Specialist (Remote)

Remote positions open to the US only.

The Partner Success Pricing Specialist is responsible for coordinating with CSM’s and partners to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with MSP Per Client CSM’s to strategize on renewals, add-ons and upsells for their customers to maximize bookings 
• Be proactive when conducting discovery with partners on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with partners on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the company’s standards, policies, and procedures
• Generate pricing quotes for renewals, add-ons, and upsells 
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Channel Customer Success Regional Director to review.
• Conduct six month account and budget reviews
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field 
• Experience with Salesforce or other CRM  
• Experience with Microsoft Excel and Word  
• Experience with Gmail and Google Docs  
• Experience with web Browsers (Chrome, Internet Explorer, etc.)  
• IT experience/exposure is a plus  
• Prior experience as a Customer Success Manager preferred  
• General understanding of Channel Partners, including Resellers, Distributors, Managed Service Providers, etc.
• Excellent verbal and written communications  
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls, email and video conferencing 
• Strong collaborative and teamwork skills  
• Strong negotiation skills 
• Must be able to work with minimal supervision

The compensation for this position ranges from $80,000 - $85,000 including base, bonuses and commissions. For more details, click here. www.knowbe4.com/careers/know-your-pay/customer-success.