Partner Success Principal, Eastern US (French Speaking)

As a Partner Success Principal, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic and multi-faceted role, you are responsible for building genuine and durable customer relationships and for converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor, providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via, championing new products and capabilities to facilitate the expansion of each partner’s service size and scope. Data-driven and operationally savvy, Partner Success Principals are motivated above all by opportunities to build, maintain, and expand customer relationships, relentlessly seeking to leverage operational success into long-term partner retention and revenue growth.

What You'll Do:

• Develop a vision and strategy for each partner you manage by assessing each partner’s strengths and weaknesses, and assist partners in setting and achieving ambitious goals.
• Build deep and trusting long-term partner relationships: Identify partner pain points, as well as opportunities for service growth and revenue generation.
• Become an expert on the Via platform: Leveraging deep product knowledge, innovatively resolve partners’ pain points and identify opportunities for future product development. 
• Analyze daily, weekly, and long-term service performance data, providing partners with actionable recommendations to improve their service’s quality, efficiency, and growth.
• Leverage Via’s deep and cross-functional team of experts in service optimization, algorithms, product, pricing, marketing, and rider and driver growth to produce data-rich analyses of each partner’s service and action-oriented recommendations for improvement.
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership.

Who You Are:

• You have 6+ years of relevant work experience, including several years’ experience directly advising and persuading, and negotiating with customers at all levels of seniority
• Demonstrated record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism, and celebrate customers’ successes with them
• Quantitatively-inclined and data savvy, you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• Enjoy travel, embrace change, and are excited by the dynamic and mobile nature of this position
• Have a Bachelor’s Degree (graduate study a plus) and a record of academic achievement
• Fully fluent in French (business proficiency)

#LI-KS2