Partner Success Representative

Who is Kyros?

Kyros is a venture-backed startup based in Minneapolis harnessing the power of technology to create a revolutionary platform that brings together clients, care providers and organizations to enable human-centric, personalized recovery road maps at scale for those suffering from a substance use disorder. Our aim is to reinforce, not replace, the organizations already providing recovery services ( including sober housing, re-entry programs, shelters and more) that are saving lives daily. We seek to remove barriers to both providing and receiving care, increasing accessibility to treatment and driving industry efficiencies. We’ve built the world’s first recovery management platform providing instant, centralized access to resources, provider care, and peer support for individuals suffering from substance use disorder. 

This is a unique opportunity to jump into an early-stage SaaS start-up at a pivotal time and make a meaningful impact. If you thrive in a small, growing environment and love the energy of start-ups, this is your role!

Our office is located in Minneapolis, MN. We offer a flexible working model for local candidates. We are not able to sponsor Visas at this time

Position Summary:

Kyros partners with service organizations - including treatment centers, housing providers and state programs - to provide recovery services directly within our clients’ communities. The Partner Success Representative plays a pivotal role in fostering and maintaining strong relationships with key partners and is responsible for ensuring the success, growth, and satisfaction of our partners by collaboratively developing and executing effective partnership strategies. The Partner Success Representative serves as a primary point of contact for partners, working closely to understand their needs, align goals, and proactively address any challenges. This role requires exceptional communication, problem solving and project management skills to drive mutual value and achieve shared objectives.

What you will do as a Partner Success Manager: 

• Manage Key Relationships: Build and nurture strong relationships with key partners, serving as the main point of contact and understanding their business goals and needs.
• Strategically Plan & Problem Solve: Collaborate with partners to develop strategic plans that drive mutual growth and success and address challenges that partners may encounter, working cross-functionally to find effective solutions and ensure ongoing satisfaction.
• Analyze Partner Performance: Monitor partner performance metrics, track key performance indicators, and provide insights to optimize partnership outcomes.
• Communicate Effectively: Maintain clear and open lines of communication between internal teams and partners, ensuring all parties are informed and aligned.
• Expand Relationships: Identify opportunities for expanding partnerships based on the partner's evolving needs and our product/service offerings.
• Escalate Feedback: Gather feedback from partners and communicate their insights internally to drive product/service enhancements and improvements.
• Stay Current: Stay informed about industry trends, competitive landscape, and market dynamics to inform partnership strategies.

Qualifications & experience for success as a Partner Success Representative:

• Proven experience in partner management, account management, or a similar client-facing role.
• Strong understanding of the company's products/services and the partner ecosystem.
• Exceptional interpersonal skills and the ability to build rapport with diverse partner personalities.
• Analytical mindset with the ability to leverage data to drive informed decisions.
• Excellent communication skills.
• Project management expertise to oversee multiple partnerships simultaneously.
• Adaptability and a solutions-oriented approach to challenges.
• Proficiency in CRM software and Google Suite
• Preferred - experience in the Substance Use Disorder Recovery field

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.