Partner Success Specialist (all genders)

THE ROLE & THE TEAM

The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable Partner Program growth.

Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services.

As a Success Management Assistant, you’ll be acting as the second level support and resolving day-to-day challenges for the good of our B2B partners. You’ll be responsible for providing best in-class support service by handling inquiries via different channels about delivery, returns, payments and a lot more!
 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You are able to handle partner inquiries professionally and empathetically.

• You are able to ensure accuracy in handling partner inquiries and information processing.

• You are able to manage multiple tasks and prioritize effectively in a fast-paced environment.

• You are able to engage and collaborate with internal and external operational stakeholders.

• You are proficient in using ticketing systems (Salesforce experience is a plus), and Google Workspace.
   

WE'D LOVE TO MEET YOU IF

• You have proven experience in a customer care or customer service role, preferably in logistics, e-commerce, or retail.

• You are able to adapt to changing customer needs and organizational processes.

• You have excellent organizational and time-management skills.

• You have a high attention to detail.

• In your daily work, you maintain a good working relationship with direct peers and partners. 

• You have great communication skills: excellent level in English, German is a plus.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.