Partner Support Coordinator

About Us:
TMB is the community-driven entertainment company engaging more than 250 million consumers worldwide across streaming TV, social media, web and print. Our portfolio of brands including FailArmy, Family Handyman, People Are Awesome, Reader's Digest, Taste of Home, The Healthy, and The Pet Collective, is powered by content that's inspired and created by our fans. Together our community sparks curiosity, fuels laughter, and inspires people to live big, full, fantastic lives. Learn more about our brands, our data-driven marketing solutions, our award-winning licensing services, and much more at trustedmediabrands.com.
About the role:
TMB has tens of thousands of contributors (people who film something remarkable, capture a
special photo, share a family recipe) and consumers of our brands (purchase a video license,
watch the Taste of Home TV app, etc) It is the Partner Support Coordinator’s job to ensure that
our contributors and consumers are informed, updated, with any issues resolved urgently. This
includes communicating appropriately with contributors and consumers at various touch points
throughout their lifecycle.
This position will report to the Partner Support Manager and work closely with the Support,
Marketing, Rights Management, and Licensing departments.
Responsibilities: your day-day:

• Proactively answer contributor inquiries via phone, email, and chat, and work with internal stakeholders to find solutions
• Ideate, plan, launch, and manage campaigns designed to keep our community engaged, informed, and submitting quality content
• Collaborate cross-functionally to align the creator experience across email, the partner dashboard, feedback, etc. for a cohesive creator experience
• Track, analyze, and report on the performance of various campaigns and efforts
• Gather feedback to identify trends and provide insights and recommendations to improve the overall contributor experience
• Maintain a thorough understanding of services, products and policies to provide accurate and up-to-date information to contributors

Qualifications: you have:

• At least 3 years experience in marketing or communications, with experience in support, email marketing, or social media
• Strong writing and copy editing skills with excellent spelling & grammar
• Ability to effectively juggle multiple projects with different objectives and varying deadlines
• Personality profile to fit into a fast-paced, entrepreneurial culture that requires teamwork and significant interaction with employees at all levels
• Well-developed Microsoft Office, Excel, CRM, email marketing and analytical skills

Our Benefits:
We value our people and offer a collaborative and engaging culture. As a Trusted Media Brands employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. Learn more about what life is like working at Trusted Media Brands at https://www.trustedmediabrands.com/careers/.
India specific benefits

• Comprehensive Time Off policies
• Maternity and Paternity Time off
• Health Insurance & Wellness Benefits including access to OPD consultations*, Gym/Yoga studios, Teleconsultation/Telemedicine*
• Access to Mental Health Reimbursement
• Annual Sport Reimbursement and Home Office Reimbursement
• Office with in-house kitchenette

Trusted Media Brands embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This role is offered by TMB through Jukin Media India Private Limited.