Partner Support Manager, Mobility and Immigration

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 16 years of experience working within a scaled environment.
• 10 years of experience in process/policy/program design for service organizations; driving or leading business transformation initiatives.
• Experience in client management and working with cross-functional teams and stakeholders.

Preferred qualifications:

• Lean six sigma certification.
• Experience leading complex strategic and operational initiatives, managing large scale transformation projects, and developing and executing a product or service vision.
• Ability to work in an ambiguous environment and collaborate across multiple areas.
• Ability to collaborate and prioritize multiple functions/tasks and adapt to change and competing demands.
• Excellent communication, leadership, and analytical skills and ability to formulate data-driven proposals, with the ability to take initative.

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

As a Partner Support Manager for the Mobility and Immigration sector, you will serve as a subject matter expert for our onboarding tools and systems related portfolio of activities and projects. You'll aggregate service line metrics and user insights to deliver business reviews and drive a multi-year service road map.

In this role, you will own the Human Resource (HR) Operations (Ops) overarching experience for the onboarding process and will partner with business stakeholders and cross-functional partners to develop and communicate strategy, metrics and key performance indicators (KPIs). You will manage development of the review process to gain insights into performance and ensure that solutions are proactively identified before issues occur.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

The US base salary range for this full-time position is $190,000-$284,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities

• Provide strategic direction for the evolution of our global HR Ops service delivery and resourcing model for the mobility and immigration functions to deliver exceptional Googler experiences. Ensure cross-regional alignment of resources.
• Use your subject matter expertise to enhance the the global mobility and immigration operations within, to facilitate meaningful and effective partner discussions.
• Design process and program improvements with a consideration for global needs, advise partners on risks, dependencies, timing, and technology considerations.
• Represent clients, Googlers and User Support organization to our stakeholders, Product Operations and Tooling teams and develop the HR Ops roadmap, taking client requirements into account, consulting on the value of HR Ops, and determining necessary service portfolio adjustments that scale with business needs.