Partner Support Specialist

About the role

• Manage the onboarding of new partners, guiding them through the first steps
• Give support to partners providing accurate, valid and complete information, solving questions and problems
• Guide the partners through our internal platform
• Assist partners in the billing process
• Maintain close communications with the Sales Team
• Translate new deals provided by the Sales Team into standardized information for operational purposes
• Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner

About you

• You have 1-2 years of relevant experience in dealing with partners
• Comfortable in a fast-paced working environment
• You have excellent interpersonal and communication skills (both oral and written)
• You are able to handle delicate conversations with a calm, problem-solving approach
• Advanced English and Spanish level.
• You are a go-ahead type of person, organized and motivated.
• Excellent eye for detail and accuracy

Benefits & perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home-office friendly
• Health insurance
• Gympass membership
• English Lessons
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with