Partner Technical Architect

ServiceNow

Partner Technical Architect

Posted 5 Hours Ago

Be an Early Applicant

Hiring Remotely in Waltham MA USA

Remote or Hybrid

134K-222K Annually

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Serve as strategic technical counterpart for assigned partners driving partner growth via pre-sales technical leadership solution strategy AI-first co-innovation proofs-of-concept and executive value storytelling. Lead technical discovery demos partner enablement and coordinate internal specialists to commercialize scalable partner offerings.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role you will drive holistic partner growth through pre-sales technical excellence business development solution strategy and AI-first technology adoption. You will combine trusted advisory relationships with partner executives industry-aligned solution architecture and go-to-market leadership into a single accountable role - translating platform capabilities AI innovation and industry context into repeatable outcome-driven offerings that partners can build scale and monetize.
While this role expands into strategic business development and co-innovation pre-sales technical excellence remains the primary operational foundation - including technical discovery solution demonstrations proof-of-concept leadership and architectural validation that accelerates partner-led customer engagements.
What You'll Do
As a Partner Technology Architect you will serve as the dedicated strategic counterpart for assigned partner organizations owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.
Partner Strategy & Business Development

Serve as the primary strategic interface for assigned partners building trusted relationships with partner executives and practice leaders.
Lead joint business planning to align partner investments industry focus and go-to-market priorities across all routes to market.
Advise partners on practice growth specialization strategy and readiness for AI-enabled offerings.
Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.

Pre-Sales Excellence & Solution Strategy

Lead and support technical discovery sessions executive briefings and solution demonstrations that articulate platform value and accelerate partner-led deal velocity.
Drive solution strategy helping partners align offerings to high-value industry workflows and customer outcomes.
Translate platform and AI capabilities into partner-differentiated scalable solutions at the conceptual and architectural level.
Maintain strong workflow fluency across enterprise domains including CRM IT Security and Business Services.
Design and execute partner-led proofs of concept and co-demonstrations that prove business value technical feasibility and competitive differentiation.
Provide technical escalation support for critical partner-led opportunities ensuring partners have access to deep expertise at key deal milestones.

AI-First Innovation & Co-Creation

Champion AI-first solution design including intelligent workflows automation and agent-based use cases.
Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI CRM Security & Risk) to accelerate solution development.
Ensure partner offerings progress from concept through validation to scalable commercialization.
Promote responsible enterprise-ready AI adoption aligned to governance and trust standards.

Value Engineering & Orchestration

Connect solution strategy to measurable business outcomes including efficiency growth ROI and time-to-value.
Support executive-level conversations with clear value narratives and outcome-based storytelling.
Coordinate across internal specialist teams to deliver a unified partner experience not fragmented touchpoints.

Qualifications
What you need to be successful in this role:

8+ years of experience in pre-sales solution consulting partner strategy enterprise technology advisory or related roles with proven success leading technical discovery demonstrations and partner engagements.
Proven experience working directly with partners system integrators hyperscalers or technology alliances.
Strong executive presence with the ability to influence senior partner stakeholders at VP+ level.
Demonstrated ability to connect business strategy industry context and technology solutions into actionable partner growth plans.
Experience shaping or scaling partner practices offerings or go-to-market motions.
Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
Working knowledge of AI-enabled use cases automation patterns and data-driven workflows.
Deep familiarity with at least one industry vertical (e.g. Financial Services Healthcare Manufacturing Public Sector).
Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving.

Preferred & Standout Experience:

Experience with ServiceNow platform and AI capabilities (Now Assist AI Agents).
Background in management consulting strategy advisory or partner business development.
ServiceNow certifications (e.g. CSA CIS or architectural certifications).
Experience across multiple partner routes to market (C&I MSP Reseller Hyperscaler Build).
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

What This Role Does Not Do

Perform platform configuration development or solution delivery.
Manage commercial contracts pricing or financial program management.
Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth).
Own day-to-day partner relationship management (coordinates with Partner Management).

Travel for partner customer and organizational activities up to 50%.
FD21
For positions in this location we offer a base pay of $134250 - $221550 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

8+ years of experience in pre-sales solution consulting partner strategy enterprise technology advisory or related roles
Proven success leading technical discovery demonstrations and partner engagements
Proven experience working directly with partners system integrators hyperscalers or technology alliances
Strong executive presence with ability to influence senior partner stakeholders (VP+)
Ability to connect business strategy industry context and technology into actionable partner growth plans
Experience shaping or scaling partner practices offerings or go-to-market motions
Solid understanding of enterprise platforms and workflow-based solutions at conceptual and architectural level
Working knowledge of AI-enabled use cases automation patterns and data-driven workflows
Deep familiarity with at least one industry vertical (e.g. Financial Services Healthcare Manufacturing Public Sector)
Experience integrating AI into work processes decision-making or problem-solving
Experience with ServiceNow platform and AI capabilities (Now Assist AI Agents)
Background in management consulting strategy advisory or partner business development
ServiceNow certifications (e.g. CSA CIS or architectural certifications)
Experience across multiple partner routes to market (C&I MSP Reseller Hyperscaler Build)
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation

What the Team is Saying

ServiceNow Compensation & Benefits Highlights

Healthcare Strength—Health coverage is presented as comprehensive including medical dental vision disability life insurance and an EAP with a defined number of free counseling visits per incident; materials also highlight mental‑health support. This breadth positions core healthcare as a strong pillar of the package.
Parental & Family Support—Paid parental leave is described as substantial (e.g. 20 weeks for birthing parents and 12 weeks for non‑birthing parents) alongside fertility adoption assistance and caregiver resources. This combination signals robust family-oriented support.
Leave & Time Off Breadth—Time off includes flexible PTO 12 paid holidays tenure‑based vacation targets (15/18/20 days by service) and periodic company wellbeing days. Together these create multiple avenues for rest and flexibility.

Learn more about ServiceNow's Compensation & Benefits →

ServiceNow Insights

What's It Like to Work at ServiceNow? ServiceNow Culture & Values ServiceNow Career Growth & Development What's the Work-Life Balance Like at ServiceNow? ServiceNow Leadership & Management ServiceNow Company Growth Stability & Outlook

View all jobs at ServiceNow

View ServiceNow Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

Gallery

ServiceNow Offices

Learn More

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible