Partner Training Specialist

PointCentral, a subsidiary company of Alarm.com, is looking for a Partner Training Specialist to join the Partner Education Team. The PE Team is responsible for developing and maintaining course content and providing training, internally and externally on all Alarm.com & PointCentral products & services.  The ideal candidate is well versed in technology, well-spoken and enthusiastic, enjoys building business relationships, and excels in an ever-changing environment.  

Job Responsibilities:

• Partner with subject matter experts and instructional designers to maintain, develop, and facilitate course content
• Develop in-person training program for PointCentral customers
• Provide technical and sales training on the PointCentral product offering to partners virtually and in-person
• Scale and expand onboarding program for new partners and customers
• Perform needs assessment with internal & external stakeholders to determine ongoing training needs
• Create feedback loops from partners and customers on how we can improve our product and tools
• Design and apply assessment tools to measure training effectiveness.
• Collaborate with internal teams to stay up to date with new PointCentral and Alarm.com product release features to properly respond to partner inquiries
• Create and develop webinars, video storyboards, PowerPoints, job aids, and assessments
• Execute vision of short-term and long-term training goals while communicating pertinent updates that impact the Internal and external stakeholders regularly
• Organize training and resource lists that are regularly updated with progress on goals and progress
• Up to 25% travel to engage with partners and provide trainings
• Special Projects, as assigned

Qualifications:

• Bachelor's degree
• 3-5 years of experience developing and delivering virtual & ILT content
• Knowledge of training methodologies and competency assessment
• Works effectively in a fast paced, dynamic environment, across departments
• Effectively deals with ambiguity and takes action without every detail present
• Experience with Learning Management Systems and Webinar Platforms
• Excellent written and verbal communication skills
• Passion for new technologies and working in fast moving markets
• Experience working with external clients, a plus

Why work for PointCentral?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

Company Info

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

Company Benefits

PointCentral offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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