Pat Access Representative I

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Pat Access Representative I

Location

Lakewood

Facility

Cleveland Clinic Lakewood

Department

RCM PAS Lakewood-Finance

Job Code

U99943

Shift

Evenings

Schedule

2:00pm-10:30pm

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. This position may require you to rotate to different locations/hospitals based on staffing needs.

The ideal candidate is someone who:

- Has excellent customer service, computer and communication skills.

- Thrives in a team environment.

- Demonstrates a strong work ethic.

- Acts in a professional, helpful and caring manner.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.

Education:

• High school diploma or equivalent.

Certifications:

• None required.

Complexity of Work:

• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills required.
• Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

• Minimum of 2 years of experience in a customer facing role with in person or phone contact.
• An Associates degree may substitute for up to one year of the stated experience.
• A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities