Patient Access & Pre-Access Supervisor

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Patient Access & Pre-Access Supervisor in United States.

This role is central to ensuring a seamless and efficient patient access experience within a healthcare revenue cycle environment. You will lead and coordinate frontline teams responsible for registration and pre-registration processes, ensuring accuracy, compliance, and strong customer service at every patient touchpoint. The position blends operational leadership with hands-on problem solving, requiring close collaboration with management to optimize workflows and staff performance. You will oversee training, coaching, and daily supervision while maintaining a strong focus on productivity and quality metrics. Working in a mission-driven healthcare setting, you will directly contribute to improving both patient experience and financial performance. This is a highly visible role where leadership, organization, and communication skills are essential.

• Supervise and coordinate daily patient access and pre-access operations, ensuring accurate and timely completion of registration and pre-registration activities.
• Train, coach, and develop staff to improve performance, service quality, and adherence to procedures.
• Monitor key performance metrics such as wait times, productivity, point-of-service collections, and overtime, providing regular reporting and analysis.
• Manage scheduling, staffing coverage, call-offs, and workload distribution while optimizing efficiency and minimizing overtime.
• Oversee upfront collection processes, including goal setting, performance tracking, and corrective action when needed.
• Conduct audits, support compliance efforts, and ensure adherence to organizational and regulatory standards.
• Support department leadership with process improvement initiatives, project management, and operational enhancements.
• Serve as a resource for staff and cross-functional teams, ensuring consistent communication and service excellence.
• Participate in on-call rotation and provide operational support during staffing shortages or high-volume periods.

Requirements

• 1–3 years of relevant experience in healthcare, revenue cycle, or business operations, with preferred supervisory experience.
• Associate or Bachelor’s degree preferred, or equivalent combination of education and experience.
• Certifications such as CHAM or CRCR preferred or required depending on role expectations.
• Strong knowledge of patient access processes including registration, insurance verification, scheduling, and billing fundamentals.
• Proficiency in Microsoft Office and ability to analyze operational data and performance metrics.
• Demonstrated leadership skills with the ability to coach, guide, and motivate team members.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to manage competing priorities in a fast-paced healthcare environment.

Benefits

• Starting salary around $47,400 annually, with compensation based on experience.
• Bonus incentives and performance-based recognition programs.
• Comprehensive healthcare benefits including medical, dental, vision, and wellness support.
• Paid certifications and tuition reimbursement for continued professional development.
• Career advancement opportunities within a growing healthcare organization.
• Paid time off, retirement savings programs, and additional well-being benefits.
• Flexible and supportive work culture focused on collaboration and work-life balance.
• Structured training, mentorship, and leadership development opportunities.