Patient Care Coordinator Supervisor

Company Overview At Senderra RX Pharmacy, we prioritize our patients as individuals, believing that success lies in our service to others. As a specialty pharmacy, we leverage technology and data to enhance processes and improve outcomes for patients, prescribers, pharma, and payors. Education / Licensing Requirements: Associate's degree required. Pharmacy technician certification preferred. Experience Requirements: 3-5 years' experience in a supervisory role. Call center experience preferred. Position Overview: Oversees the quality, efficiency, and effectiveness of the team, identifies/resolves routine call issues, and partners with call center leadership to ensure overall objectives are being met. Positions reporting to this position: Call Center Team Captain Essential Skills/Experience Strong written and verbal communication skills Works well in team environment Proven time management and organizational skills Excellent data entry skills Proven ability to prioritize and multi-task Characteristics Self-directed Flexible and proactive Sense of urgency Detail oriented; catches errors early Ethical; respects confidentiality Responsibilities: • Works with management to develop, motivate, evaluate, and coach staff on procedures and call requirements. • Answers questions, monitors call time and call volume, resolves escalated calls, and gives ongoing feedback to team captains. • Schedules formal one-on-one meetings to review and discuss performance, goals and career development. • Completes and conducts performance reviews as needed. • Monitors daily workflow and ensures business objectives are met and accurately reported. • Utilizes resources to resolve call inquiries and escalations by performing root cause analysis. • Act as a liaison between staff and other departments. § Participates in staff meetings, conference calls, and other meetings as needed. § Personally demonstrate and lead and manage team members according to Senderra’s community values. § Other duties as assigned. Working Conditions: § Fast-paced environment. § Requires normal vision (corrected) both close and distant. § Requires normal hearing levels (corrected). § Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. § Requires normal finger dexterity for keyboarding. § Works effectively with frequent interruptions. § Lifting requirements of 15 lbs. occasionally. § Minimal travel <5%. Organizational Relationships: Reports to the Call Center Manager. Job Type: Full-time Pay: $30.00 - $32.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday Work Location: Hybrid remote in Dallas, TX 75243