Patient Intake Coordinator - REMOTE

The Patient Intake Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Patient Intake Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment.

Location:  Remote

Target Pay Range: $22.50-$23.50 per hr-  Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Available Schedule: 

• Wednesday - Sunday: W-F 12:30pm-9:00pm ET and Sat and Sun 11am-7:30 pm ET
• Saturday - Wednesday: Sat and Sun 11am-7:30pm ET, and Mon-Wed, 1:30pm-10 pm ET
• Saturday - Wednesday: Sat and Sun 11am-7:30pm ET and Mon-Wed 12pm-8:30pm ET 

Benefits: 

• 3 Weeks PTO + 8.5 days of additional sick time + 8 paid holidays (2 additional float holidays)
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend

You can expect to: 

• Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
• Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
• Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services.
• Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry.
• Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services.
• Verify insurance coverage and schedule first appointments based on provider availability.
• Register patients and document relevant clinical information within our EHR.
• Coordinate with patient’s new care team to ensure a seamless transition into treatment.
• Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts.
• Provide patients with information and referrals for community resources that may support their treatment.
• Participate in program development efforts and provide input to optimize the enrollment process.

Skills/Experience we’re looking for:

• 1-2 years administrative experience interacting with patients in a fast-paced clinic, hospital, or community health center.
• Bilingual English/Spanish preferred.
• Previous experience working with individuals experiencing substance use dependency preferred.
• Previous experience working in a call center highly preferred.
• Experience using EHRs and CRMs is a strong plus.
• Strong verbal and written communication skills.
• Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
• Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.

• Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year. 

This is a full-time (40hrs per week) remote position.

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