Patient Recruitment Specialist - Bilingual

***THIS IS A CONTRACT TO HIRE POSITION (APPROX. 3 MONTH CONTRACT PERIOD TO START) - BILINGUAL SPANISH/ENGLISH REQUIRED***

We are empowering the fight against incurable diseases.

Today, the “best” option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative treatment option provides an avenue for hope: clinical trials.

For physicians, finding trials and figuring out which patients are a good fit is an enormous amount of work that takes away from the care of the patient sitting in front of them. SiteRx gives them a better option. Our software equips doctors to incorporate clinical research as a patient care option, generating significant new income for their practice and providing patients access to potentially life-saving treatments. And the best part: this is achieved all while maintaining their existing workflow.

We are looking for Patient Recruitment Specialists with sales experience to join our Patient Experience team. We’re based in New York City, but the position can be remote. 

Under the supervision of the Head of Patient Experience, the Patient Recruitment Specialist will be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol-specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for calling potential study participants, getting them excited about participating in clinical research, and working with research sites to schedule potential participants for on-site visits.

If you are a curious, motivated person and are looking to make an immediate impact at an exciting startup, please get in touch!

• Make 40-50+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Develop and maintain a working knowledge of assigned medical indications
• Review patient database and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

• Bachelor’s degree, Associate’s degree or equivalent with a passion for communicating to people
• Prior history delivering excellent customer service is required; call center experience a plus
• Documentation in a customer service environment, medical documentation is preferred 
• Medical terminology a plus
• Bilingual (Spanish/English) a plus
• Prior inside sales experience a plus
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads, and priorities
• Be a fast learner with the capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information, and other sensitive information
• Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics

SiteRx is an equal opportunity employer and we champion diversity, equity, inclusion and belonging. We are for everyone, and we welcome you to come as you are. 

Among other benefits, we offer our employees:

• Knowledge that you’re making a real contribution toward the cure of Alzheimer’s and other neurodegenerative diseases
• Highly competitive salary and compensation structure
• Unlimited PTO
• Health, Vision, and Dental Insurance Coverage
• Life and AD&D Insurance 
• FSA/HSA
• 401(k)
• Commuter Benefits
• Parental Leave