Pay Onboarding Specialist

Join Our Team as an Onboarding Specialist!

Are you ready to embark on an exciting journey as a pivotal member of our team? Paystone is on the lookout for a dynamic individual to step into the role of Onboarding Specialist. If you thrive in fast-paced environments, love connecting with people, have an eye for detail and a passion for ensuring seamless experiences, then this opportunity is tailor-made for you.

About the Role:

As our Onboarding Specialist, you will play a crucial role in ensuring our clients' initial experiences with Paystone are nothing short of exceptional. From the moment a new account comes on board, you'll take the reins, guiding them through the onboarding process until they're confidently processing transactions with our products. Your responsibilities will include managing accounts from handover from our sales team to deployment of terminals and beyond, ensuring a smooth journey every step of the way.

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper-focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who like to push the status quo and do what’s right.

About our Team

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems, and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Responsibilities

• Configure new client instances with Paystone's suite of products
• Collaborate closely with internal and external sales teams to ensure accurate and timely application processing
• Comprehend and submit merchant applications to the acquirer, ensuring prompt processing with meticulous attention to detail and accuracy.
• Maintain meticulous records in Salesforce and other platforms
• Liaise with underwriters and relationship managers to facilitate smooth onboarding processes
• Provide ongoing support to clients throughout the onboarding journey, troubleshooting as needed
• Document and knowledge share across the onboarding team with new processes, important information and updates
• Keep the onboarding playbook updated with the latest processes and information

Requirements

• Exceptional organizational and time management skills
• Ability to gather and analyze information effectively
• Thrives in a fast-paced environment
• Outstanding communication skills, both written and verbal
• Meticulous attention to detail
• Experience in payments, loyalty, or POS fields preferred

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Extended Health/Dental/Vision Care (Day 1)

Our Mission

By joining Paystone, you are joining a future-focused team driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and motivating their happy customers to share their experiences with others, our platform creates momentum for our clients to gain more satisfied customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining how merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States, collectively processing over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability, please let us know when you are selected for an interview.*