Payment Application Specialist

Location: Canton, OH

ESSENTIAL JOB FUNCTIONS:

• Research Posting Verification items within Athena; Fully worked status.
• Follows appropriate steps to resolve fully worked inventory.
• Analyzes user requirements and recommends technical solutions to other teams/business partners to ensure timely and accurate resolution of issues.
• Works with Athena team to ensure ERA/EFT payors are consistent and provides feedback and solutions via CRM portal.
• Assist with balancing and reviewing third party relationships.
• Provides technical support for any missing electronic and paper claims processing to teams, monitors Track It.
• Reviews opportunities to convert all One Time Use credit card payors to EFT/ACH.
• Reviews and uploads ERA files as needed from Payor Web Portals into Athena.
• Working with other staff to manage priorities. Help to resolve complex payment verification issues.
• Review A/R management needs of additional businesses; advise of any opportunities to improve days in A/R.
• Participates in meetings as needed.
• Alerts management to unusual issues.
• Assists with additional documentation for Universal SOP’s.
• Assist with new associate training on Posting Verification.
• Applies incoming unpostable/correspondence to the correct patient accounts.
• Gathers, reviews, and verifies support documentation to ensure that payments are applied correctly
• Totals all inputted account edits and ensures that the total is equal to the batch total for the day
• Communicates with other department personnel to resolve payment issues
• Perform and assist with other department duties as needed

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of and skill in using personal computer hardware and software in a Windows environment with an emphasis on spreadsheets.
• Ability to identify, research and solve problems and discrepancies and communicate them to management.
• Ability to communicate with employees and management in a courteous and professional manner.
• Ability to maintain confidentiality.
• Ability to process assigned duties in an efficient and organized manner.
• Ability to effectively perform in a multi-task work environment.
• Ability to work overtime and put forth extra effort when needed.
• Ability to pay close attention to detail.
• Ability to perform basic mathematical calculations such as adding, subtracting, multiplying and dividing.
• Strong problem-solving skills.
• Strong written and verbal communications skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. 
• Required to have close visual acuity to perform the job

Hourly Rate: $14.50 - $22.00