Payment Operations Manager

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

We are looking for Payment Operations Manager to innovate, win, and grow with us!

The Payment Operations Manager is a full-time permanent position that will oversee the daily funding and file processing for all Paymode-X (PMX) channels, as well as manage a team of Operations Specialists focused on Payment Exceptions. The Manager will manage and escalate all funding shortages and file transmission issues. The Manager will also provide support to the Operations Specialists for tasks related to the Concentrator product, NOCs, suspended payments, and international returns.

How you’ll contribute:

• Monitor the daily funding process and be responsible for handling and escalating all funding shortages and escalations
• Monitor the daily file transmission processing and be responsible for handling and escalating all transmission issues
• Approve manual wire drawdown requests and rescinds on bank systems that must be initiated by the Operations team
• Oversee Concentrator requests including research requests, biller updates, scrub files and any issues that need to be resolved
• Manage all NOC requests to ensure fulfillment within 5-day NACHA SLA
• Work closely with Production Support to prioritize relative enhancements and tickets
• Work closely with the Direct of Payments Operations to compile monthly metrics for reporting
• Participate in subject matter level testing for future Paymode-X releases
• Manage all bank contact and escalation lists and telephone VRU access for control totals
• Provide supervision and support to the team of Operation Specialists that handle funding, file processing, and USD & intl returns

What will make you successful:

• 5+ years of Treasury, Cash Management, Operations
• Demonstrated understanding of electronic payment processing
• Demonstrated understanding of file transmission and wire transfer processing
• Experience processing domestic and international transactions
• Prior experience managing small teams
• Experience with NACHA rules and regulations
• Strong PC skills with a working knowledge of Microsoft Office suite, with exceptional skills in MS Excel
• Demonstrate effective problem-solving and decision-making capabilities
• Exceptional verbal and written communication skills
• Ability to move between interaction with senior management and bank executives to supervision of department tasks
• Ability to partner closely with internal and external stakeholders to support optimal collaborative efforts
• Ability to conceptualize problems and solutions and recommendations to Product Management
• Sense of urgency and drive to meet goals
• High emphasis on attention to detail
• Prior experience in cash operations or payment processing a plus

Education and Experience:

• Bachelor’s Degree in Accounting, Finance, or Economics or related experience

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.